Senior Manager - City Technology PMO & Demand Management (DEL 3)

Role Overview

Senior Manager - City Technology PMO & Demand Management (DEL 3) at Qiddiya Investment Company. This role leads the City Technology Project Management Office, responsible for portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within QIC City Technology.

Company Overview

Qiddiya Investment Company. The role reports to the Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO and manages PMO Managers, Project Governance Leads, and Reporting & Controls Analysts.

Role Purpose

Ensure that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support. The PMO acts as the control tower for all City Technology projects transitioning into run-state operations.

Key Responsibilities

Delivery & Handover Governance Framework

• Implement and maintain Delivery & Handover Governance standards for City Technology programs.
• Establish reporting templates and cadence for all delivery teams.
• Define stage-gate criteria and RAID log standards.
• Establish dependency tracking rules and baseline control requirements for scope, schedule, and cost.
• Ensure all delivery teams and vendors comply with governance controls.

Integrated Program Controls

• Maintain an integrated view of City Technology delivery progress across towers and suppliers.
• Track delivery milestones, critical path items, and cross-tower dependencies.
• Identify schedule slippage, scope creep, and delivery risk early.
• Escalate risks through governance forums.

Stage Gates & Assurance

• Govern and enforce delivery stage gates across all City Technology domains: City Business Applications, City OT & Smart Systems, City Physical Security Systems, City Platforms (Integration/IoT/Data), and City ICT Infrastructure and Data Centers including City IT/OT Security.
• Validate design completion readiness as required by Technical Design Authorities.
• Review testing and commissioning evidence.
• Verify documentation and as-built readiness.
• Confirm operational readiness evidence for transition into technology support.
• Ensure no system progresses through gates without complete evidence and sign-offs.

Risk, Issues, and Dependency Governance

• Own RAID governance standards across all City Technology delivery programs.
• Ensure RAID logs are complete, current, and actionable.
• Run dependency reviews and cross-tower issue resolution sessions.
• Escalate unresolved risks and issues to the appropriate governance level.

Delivery Reporting & Executive Packs

• Produce standardized delivery reporting packs including schedule health (RAG), delivery risk exposure, dependency hotspots, milestone achievement, and vendor delivery performance indicators.
• Report readiness risks for transition to technology support.
• Ensure reporting is auditable and consistent across towers.

Vendor Delivery & Handover Governance Support

• Ensure vendors comply with City Technology Delivery & Handover Governance requirements including reporting cadence, evidence packs, stage-gate readiness, and documentation standards.
• Provide delivery performance evidence to the Commercials/Vendor Management function for contract governance.
• Provide delivery performance evidence to City Technology leadership for escalation.

Alignment to Governance, Architecture, and Cybersecurity

• Ensure delivery programs comply with corporate technology governance processes where applicable.
• Ensure compliance with City Technology governance and architecture standards.
• Enforce design authority requirements for IT, OT, physical security, platforms, and data domains.
• Enforce cybersecurity gating requirements.
• Track and report exceptions and required waivers through correct forums.

Operational Readiness & Handover Governance

• Define acceptance criteria for transition from Project to Operations.
• Ensure support documentation, runbooks, monitoring, SLAs, and vendor contracts are in place.
• Validate security hardening and compliance sign-offs.
• Coordinate Change Advisory Board approvals and go-live governance.
• Confirm training and knowledge transfer completion.

Portfolio & Financial Governance

• Track total technology investment portfolio for CAPEX and transformation OPEX.
• Align with Finance for forecasting accuracy.
• Monitor cost variance and earned value performance.
• Maintain benefits realization tracking framework.

Stakeholder Management

• Engage Directors across all City Technology towers.
• Interface with Corporate PMO and Enterprise Architecture.
• Present executive updates to the Technology Steering Committee.
• Coordinate with Procurement and Legal for contract governance alignment.

Qualifications & Experience

• 15+ years of experience in large-scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance, PMO, or program controls roles.
• Experience in complex multi-domain environments, ideally including IT + OT programs, infrastructure and data centers, physical security technology delivery, and smart city platforms and integration.
• Experience managing IT + OT delivery environments preferred.
• Strong experience in governance-heavy or giga-project environments.
• Bachelor's degree in Engineering, IT, Computer Science, or related field (Master's preferred).
• PMP or equivalent certification required.
• ITIL knowledge required.
• Agile/Scrum or SAFe certification preferred.

Skills & Competencies

• Strong knowledge of stage-gate Delivery & Handover Governance.
• RAID management expertise.
• Dependency management capability.
• Reporting and executive governance pack development.
• Strong stakeholder management and escalation skills.
• Strong financial governance and executive reporting capability.

Additional Information

The role's in-scope delivery and handover domains include City Business Applications, City Platforms (integration/IoT/data), City OT & Smart Systems technology, City Physical Security technology, and City ICT infrastructure and data centers including City IT/OT Security.

Key internal interfaces include the Director — City Technology Governance & Architecture, Tower Directors (Apps/OT/Physical Security/Platforms/Infrastructure/Cybersecurity), City ITSM governance and assurance function, Director — City Technology Operations (for transition readiness alignment only), and Finance/budgeting governance stakeholders.

External interfaces include Systems Integrators, delivery contractors, OEMs providing commissioning and handover support, and Managed Service Providers supporting transition planning.

Success Measures (KPIs): percentage of City Technology programs compliant with Delivery & Handover Governance reporting cadence, stage-gate compliance rate (percentage passing with complete evidence), percentage of projects with maintained baseline for scope/schedule/cost, delivery risk closure rate (RAID actions completed on time), number of uncontrolled scope changes/late change requests, reduction in handover defects (missing documentation, missing runbooks, missing monitoring), and reduction in incidents caused by poor delivery transition within the first 30 days of go-live.