Senior Executive - L&D

Role Overview

Senior Executive - Learning and Development at Apparel Group, based in the United Arab Emirates (UAE), leading the creation and implementation of training programs that foster career development within the organization.

Role Purpose

The Senior Executive - Learning and Development is responsible for leading the creation and implementation of training programs that foster career development within the organization. This role involves establishing performance metrics, evaluating productivity, and guiding employees in formulating long-term career plans. The Senior Executive will play a pivotal role in aligning training initiatives with organizational goals and promoting a culture of continuous learning and professional growth.

Key Responsibilities

Training Management

• Manage, plan, and implement all training activities in the region and UAE, ensuring alignment with existing policies and best practices to effectively support sales objectives.

Learning Program Development

• Initiate and develop new learning and development initiatives that are tailored to meet the evolving needs of employees and the business.
• Design and implement training courses and programs that address the diverse needs of the organization and its multicultural workforce.
• Implement training processes and modules to facilitate effective learning outcomes across the organization.

Training Calendar & Coordination

• Create, communicate, coordinate, and implement the annual training calendar for all brands within the organization.

Team Leadership & Guidance

• Monitor and guide the training team to enhance conversion rates for brands through the use of effective training methodologies.
• Ensure the training team adheres to the best training and development practices, fostering a culture of continuous improvement.

Content & Materials

• Acquire and disseminate product knowledge of new brands in the portfolio to effectively train the training team.
• Review and enhance training content prepared for various brands to ensure it meets quality and effectiveness standards.
• Recommend new learning materials and delivery approaches to optimize training effectiveness and engagement.

Cost Management

• Develop and conduct cost-effective training solutions that address employee development needs.

Feedback & Continuous Improvement

• Analyze training feedback from employees and implement relevant changes to improve training programs continuously.
• Manage the measurement of training delivery, follow up, and maintain comprehensive records of all training activities.

Skill Development Programs

• Initiate in-store and leadership programs aimed at enhancing employees' people skills and overall performance.
• Visit retail outlets to assess retail staff skills through mock sessions or observations and provide constructive feedback for improvement.
• Organize third-party mystery shopping assessments to evaluate service quality and ensure customer satisfaction.

Qualifications & Experience

• 5+ years of experience in a related field such as training, human resources, or retail operations.
• Proven track record of effectively coordinating and facilitating training initiatives.
• Demonstrated ability to adapt to the dynamic nature of retail.
• Experience collaborating with various stakeholders.

Skills & Competencies

• Familiarity with learning management systems (LMS).
• Strong communication skills.
• Strong presentation skills.
• Strong organizational skills.