Senior Engineer - Service Sales

Role Overview

Senior Engineer - Service Sales at AL GHURAIR, responsible for managing maintenance contracts, acquiring new business, and ensuring customer satisfaction across an assigned territory.

Role Purpose

Drive revenue growth and customer retention through active management of Annual Maintenance Contracts, acquisition of third-party equipment maintenance business, and seamless coordination between sales and technical service delivery.

Key Responsibilities

AMC Renewal Management

• Engage with existing clients prior to contract expiry to initiate renewal discussions
• Prepare renewal proposals and negotiate terms with clients
• Ensure timely closure of renewal agreements

Acquisition of Third-Party Equipment

• Actively pursue and secure maintenance contracts for non-AG Elevator equipment, including elevators, escalators, and moving walks
• Conduct market research to identify acquisition opportunities
• Perform site surveys and technical evaluations of third-party equipment
• Submit proposals to prospective clients

Tender Participation

• Participate in all tenders related to Annual Maintenance Contracts, repair works, and modernization projects
• Prepare tender documents and ensure compliance with requirements
• Develop competitive pricing for tender submissions
• Coordinate with internal departments on tender responses

Payment Collection

• Ensure timely collection of payments for all booked orders in accordance with agreed payment terms
• Coordinate with clients for invoice acknowledgment
• Follow up on due and overdue payments
• Support the finance team in resolving payment issues

Technical Coordination

• Share customer requirements and site conditions with technical and service teams
• Coordinate site visits, surveys, and technical assessments
• Support technical teams in resolving service-related issues
• Ensure customer satisfaction and service continuity

Customer Relationship Management

• Maintain strong relationships with existing clients to support retention and business growth
• Build relationships with potential clients to support acquisition objectives