Senior Coordinator-Facilities Management Soft Services

Role Overview

Senior Coordinator – Soft Services with Transguard Group, Integrated Facilities Management team, Dubai.

Role Purpose

Ensure effective delivery of contractual Facilities Management provisions by maintaining daily deployments, meeting KPIs, managing financial processes, and coordinating smooth Integrated Facilities Services operations across multiple sites while driving customer satisfaction and operational excellence through stakeholder coordination, employee training, resource management, process compliance, and continuous improvement initiatives.

Key Responsibilities

Financial Management

• Maintain daily deployments as per contractual requirements.
• Ensure invoices information and client approvals are shared within stipulated timeframes.
• Maintain contractual KPIs as per scope.

Stakeholder & Customer Management

• Coordinate with all internal stakeholders to support new contract mobilization.
• Maintain effective and professional communication with internal departments and clients.
• Respond promptly to client escalations and operational requirements.
• Manage resources to ensure smooth operations across all sites.

Operations & Quality Assurance

• Conduct regular cleaning audits across all contracts to uphold standards.
• Report any service variations to the Operations Manager promptly.
• Conduct regular clean quality audits across all contracts and share reports with stakeholders.
• Identify operational challenges and implement solutions to enhance efficiency.
• Provide efficient and effective coordination for running smooth Integrated Facilities Services operations.

Training & Development

• Maintain accurate training records and ensure all staff certifications remain current.
• Design and implement structured training programs for cleaning staff and supervisors.
• Demonstrate experience in providing trainings and workshops.
• Monitor training effectiveness through assessments and on-site evaluations.

Process & Systems Management

• Create work schedules aligned with contractual scope to ensure seamless service delivery.
• Utilize CAFM systems effectively to support contract requirements.
• Collate and maintain records related to disciplinary actions, incident reports, and annual leave for reference.

Innovation & Continuous Improvement

• Identify and implement technology solutions.
• Improve cleaning effectiveness by developing new cleaning methods.
• Create customized cleaning solutions.
• Introduce best practices and continuous improvement initiatives through regular workshops.

Qualifications & Experience

• Minimum 3 years' experience in a similar industry and capacity.
• BICS certification or equivalent certification.
• Good knowledge of cleaning operations including machines, chemicals, and other processes.

Skills & Competencies

• Extensive knowledge in computer and reporting systems.
• Good English written and communication skills.

Additional Information

• Valid UAE driving license required.