Senior Consultant, Program Management - AI Infrastructure Services

Role Overview

Senior Consultant, Program Management - AI Infrastructure Services at Dell Technologies, based in Saudi Arabia.

Company Overview

Dell Technologies is a family of businesses that helps individuals and organizations transform how they work, live and play. The Consulting team assesses customers' strategic, organizational and business challenges, applying deep industry expertise to deliver technical solutions that enable business transformation, operational excellence and measurable outcomes.

Role Purpose

Lead the delivery of large-scale AI and Data Center transformation programs for Dell Technologies' most strategic customers globally. You will help customers optimize Data Center design, accelerate AI infrastructure deployments and realize business value through complex multi-site implementation programs, working across Dell Technologies' products, services and partner ecosystem.

Key Responsibilities

Program Governance & Delivery Assurance

• Establish and lead program governance and delivery assurance practices to ensure high-quality project execution and customer outcomes.
• Define program governance, establish delivery frameworks and manage interdependencies across multiple workstreams.
• Develop and manage RAID logs, change control processes, escalation management and executive reporting.

Program & Portfolio Management

• Manage large, complex portfolios of projects and programs, ensuring delivery on time, within budget and in line with customer expectations.
• Lead the Program Office on behalf of Dell Technologies for some of Dell Technologies' largest global customers.
• Ensure alignment to customer objectives and business outcomes.

Stakeholder Leadership & Communication

• Act as the primary point of contact for executive and management communications across assigned programs.
• Provide leadership and oversight throughout the program lifecycle, driving effective decision-making, managing risks and ensuring stakeholder alignment.
• Build trusted advisor relationships with customer stakeholders and executive sponsors.
• Provide extensive experience presenting complex technical, operational and program delivery updates to C-Suite and senior executive stakeholders.
• Use a data-driven approach to provide transparency, influence outcomes and drive successful program delivery.

Team Leadership & Development

• Lead cross-functional, globally distributed teams spanning Dell Technologies, customer organizations and third-party partners.
• Provide coaching, mentoring and leadership to project and program teams.
• Drive alignment across technical, operational and business teams to ensure successful implementation and realization of business value.

Qualifications & Experience

• Extensive experience leading large-scale programs and complex project delivery organizations.
• Program Management certification: PMP, PgMP, PRINCE2, MSP or equivalent.
• Proven track record delivering complex Data Center infrastructure and IT services programs across multiple customers, sites, geographies and workstreams.
• Extensive hands-on Data Center infrastructure experience, including knowledge of power and cooling systems, racks and physical infrastructure, cabling and connectivity, compute, storage and networking environments, and Data Center operational readiness and deployment activities.
• Proven experience supporting the design, build, deployment, commissioning or expansion of enterprise, colocation, hyperscale or AI-focused Data Centers.
• Strong understanding of AI infrastructure deployment and Data Center modernization initiatives.
• Demonstrated success operating within complex matrix organizations and leading globally distributed teams.
• Experience working within global organizations and multinational customer environments.

Skills & Competencies

• Strong commercial awareness and ability to manage delivery risks, stakeholder expectations and business outcomes.
• Exceptional communication, influencing and stakeholder management skills across technical, operational and executive audiences.
• Self-motivated, hands-on and capable of operating effectively under pressure while managing competing priorities.
• Proven ability to operate independently while leading high-performing, cross-functional teams.
• Proficiency in English and at least one additional European language is an advantage.

Additional Information

• Willingness and ability to travel extensively across EMEA during customer deployment and commissioning phases.
• The successful candidate should be comfortable spending extended periods on customer sites supporting Data Center implementation, operational readiness and infrastructure build activities.