Senior Associate Transaction Services (Qatarization)

Role Overview

Senior Associate Transaction Services (Qatarization) with QNB in Doha, Qatar. This role processes outward and inward remittance requests, salary transfers, clearing and collections activities, and post-dated cheques for the Group's retail, corporate and governmental customers.

Company Overview

QNB Group was established in 1964 as the country's first Qatari-owned commercial bank and is now the largest bank in the Middle East and Africa (MEA) region. The Group operates through subsidiaries and associate companies in more than 31 countries across three continents, employing more than 28,000 staff serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB maintains ratings of A from Standard & Poor's, Aa3 from Moody's and A+ from Fitch, and ranks as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine.

Role Purpose

The incumbent processes timely and accurate outward and inward remittance requests, salary transfers, clearing and collections activities, and post-dated cheques for retail, corporate and governmental clients while adhering to approved policies, procedures and regulatory requirements.

Key Responsibilities

Financial & Shareholder Value

• Perform daily balancing of suspense and transit accounts used for outward and inward remittance processing.
• Notify the Supervisor Remittance of long outstanding transactions that have not been cleared to enable timely follow-up and prevent losses to the Group.
• Implement KPIs and best practices for the Senior Associate Transaction Services role.
• Act within the limits of powers delegated to the incumbent.

Customer Service

• Provide adequate and efficient remittance processing and bulk processing services including clearing, collection, salary transfers and post-dated cheques to internal customers including QNB domestic branches.
• Assist customers in queries on Bank products and seek solutions to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments and units to achieve improvements in turnaround time.
• Build and maintain strong and effective relationships with related departments and units to achieve Group objectives.
• Provide timely and accurate data to external and internal Auditors, Compliance, Financial Control and Risk functions when required.

Compliance & Risk Management

• Adhere to established processes and controls to prevent and detect the transfer of funds to or from potentially suspect countries, banks, individuals and entities to ensure compliance with applicable anti-money laundering (AML) rules and regulations.
• Adhere to existing and approved policies and procedures pertaining to processing of outward and inward remittances and applicable Qatar Central Bank (QCB) regulations.
• Identify suspicious transactions and timely inform and discuss with the Supervisor Corporate or superior for resolution; report to the Head of AML (reporting to Group Compliance) if required.
• Comply with all applicable legal, regulatory and internal compliance requirements including Group Compliance Policies and Procedures covering AML and Counter-Terrorist Financing (CTF), Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, and Conflict of Interest and Insider Dealing Policy.
• Understand and effectively perform your role under the Three Lines of Defense principle to identify, measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of Risk and Control Self-Assessment (RCSA), Key Risk Indicators (KRI), incident reporting and remediation in accordance with Operational Risk Management requirements.

Operations & Processing

• Constantly strive to reduce and minimize all kinds of errors while processing requests.
• Ensure all requests received during the day are completely, accurately and timely processed within the prescribed turnaround time (TAT); identify and promptly attend to pending items on the following day.
• Maintain proper and adequate records and documents with respect to all departmental processes in line with policy, procedures and pertinent regulatory requirements.
• Ensure duly authorized mandates are received from corporate and government clients pertaining to salary transfer requests, along with respective employee-related information, prior to processing such transactions.
• Ensure efficient, complete and accurate transaction processing, operability of related systems and adherence to established and approved procedures.
• Liaise with the help desk function for resolving SWIFT and tested telex related issues.

Knowledge & Professional Development

• Possess knowledge of developments in fund transfer and SWIFT operations, including best practices, pertinent legal requirements and system advancements.
• Possess knowledge of developments in bulk processing systems and operations and collection rules and regulations.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank and attain and maintain required levels of competence.
• Attend mandatory internal and external seminars as instructed by the Bank.

Confidentiality & Professional Standards

• Ensure high standards of confidentiality to safeguard commercially sensitive information including information pertaining to fund transfers.
• Maintain utmost confidentiality concerning customer and internal bank information obtained during the course of business; provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB's reputation and strengthen its market leadership position.

Ad Hoc Duties

• Perform all other ad hoc duties and activities related to QNB that management might request from time to time.

Qualifications & Experience

• Bachelor's degree from a university, preferred with a major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology or a related field of study.
• At least 2 years of relevant experience, preferably within a highly rated international bank or banking operation.
• Good oral and written communication skills in English and Arabic.
• Computer literacy and knowledge in MS Office and banking applications.
• Knowledge of remittance and collection rules and regulations, including pertinent regulatory directives and AML rules and regulations and related best practices.
• Good knowledge of SWIFT related operations, including usage of SWIFT terminals.

Additional Information

• Position closing date: 18-January-2027.
• Location: Doha, Qatar.
• Business Unit: QNB – Qatar.
• Division: Operations.
• Department: Operations.
• Full details are available on the employer's original posting.