Job description
Role Overview
Senior Account Risk Manager at IFS. This is a global role responsible for driving resolution of strategic at-risk customer accounts across the global portfolio.
Company Overview
IFS is a $1.5 billion revenue company with 7,000+ employees on all continents. The company provides AI-driven enterprise software solutions that enable customers to perform at their best at the Moment of Serviceβ’. IFS is committed to internal AI adoption, diversity and inclusion, sustainability, and global impact.
Role Purpose
The Senior Account Risk Manager drives resolution of strategic at-risk customer accounts, ensuring risks are proactively managed and resolved against committed timelines. Acting as a global orchestrator and accountability driver, this role leads cross-functional engagement to protect revenue, cash flow, customer retention, and profitability while delivering executive-level visibility and governance.
Key Responsibilities
Account Risk Management
- Own and drive resolution of high-risk customer accounts, ensuring agreed actions are executed and target dates are achieved.
- Serve as the central point of coordination and escalation for accounts with significant financial, commercial, delivery, or customer-retention risks.
- Maintain accurate risk account records including exposure, root causes, mitigation plans, owners, and next steps.
Governance & Reporting
- Facilitate a regular global risk review cadence across all regions and business divisions.
- Monitor and report on risks impacting ARR, renewals, collections, churn, revenue realisation, and bad debt exposure.
- Develop executive dashboards and management reporting providing visibility into risk trends, exposure, accountability, and resolution progress.
Stakeholder Management & Accountability
- Drive accountability across stakeholders and challenge delays to ensure timely closure of critical issues.
- Partner with Sales, Customer Success, Finance, Legal, Delivery, Product and Leadership teams to accelerate resolutions.
Process Optimization
- Lead automation initiatives to streamline data collection, reporting, workflow management, and risk tracking processes.
Qualifications & Experience
- Significant experience in the software industry in areas such as finance, risk management, collections, customer success operations, or strategic account governance.
- Strong understanding of software business models including ARR, renewals, retention, implementation risks, and revenue realisation.
- Proven ability to drive complex account resolutions and influence senior stakeholders without direct authority.
- Experience operating in a global matrix environment across multiple business units.
Skills & Competencies
- Excellent executive communication, presentation, and stakeholder management skills.
- Strong analytical capabilities with the ability to assess financial, operational, and commercial risks.
- Highly tech-savvy with experience in process automation, workflow optimisation, and systems integration.
- Strong project management, organisation, and follow-through skills.
- Persistent, resilient, results-driven mindset with the ability to act as the organisation's "bulldog" in driving accountability and closure.