Security Supervisor

Role Overview

Security Supervisor at wasl, based at Emirates Golf Club (EGC) in Dubai, UAE. Reports to Facilities Management within the EGC Security Operations department.

Company Overview

Viya is the UAE's leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region's first all-grass course, Viya has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates.

Role Purpose

Supervise and control the response to all incidents in a timely and effective manner by directing the activities of the Security team in accordance with on-site Security and Health & Safety policies. Ensure day-to-day staff supervision of scheduled rostered shifts and deliver an optimum level of security service to the client.

Key Responsibilities

Customer Care

• Maintain excellent customer service between the club and contracted security management.
• Deal with customer queries (internal and external) in accordance with EGC policy and the contracted provider, adhering to UAE laws and regulations.
• Drive excellent customer service within the client contract in accordance with agreed timescales and deadlines.
• Proactively develop and maintain the highest standards of customer care in all areas of responsibility.

Staff Supervision

• Supervise Security Officers to ensure an optimum level of security service is provided on the client contract.
• Delegate security work appropriately, including deploying Officers to work locations and escorting of Contract Workers.
• Ensure Officers correctly utilize and maintain all site operational logs and other records.
• Deploy Officers effectively to posts and ensure all required systems are operated and functions performed.
• Assist the Facility Manager in compiling staff rosters to ensure appropriate staff cover on the client contract.
• Lead by example to maximize productivity and set standards of time keeping and productivity.
• Keep the Facility Manager updated (and where appropriate the Contract Manager) with staff reliability issues including poor time keeping and sickness.
• Keep the Facility Manager informed (and where appropriate the Contract Manager) of all staff issues and all aspects of staff performance.
• Carry out File Note meetings in line with the Informal Dispute Resolution Process (IDRP) in relation to employee relations issues such as poor conduct, performance and capability.
• Support EGC Management (and where appropriate the Contract Manager) with their decisions, especially when communicating to staff.
• Act as an intermediary between EGC Management (and where appropriate the Contract Managers) and Officers.
• Manage the Shift in the absence of the contracted Supervisor due to annual leave or emergency situations.
• Train Officers to ensure they are able to carry out all Control Room tasks.
• Train Officers on their duties and tasks to ensure they understand what is expected of them.

Control Room Security

• Manage the retention, issue and receipt of all site keys held or deposited within the Security Control Centre (SCC)/Security Operations Room, ensuring that accurate tracking and receipt records are maintained.
• Maintain safety and security through the operation of integrated security systems, including access control, CCTV and fire alarm systems, ensuring daily checks are undertaken in compliance with client/EGC policy and procedure.
• Ensure that at the start and end of each tour of duty the correctly prescribed unlock/lockdown procedures are conducted.
• Supervise and control the response to all incidents in a timely and effective manner by directing the activities of Security team members in accordance with client/EGC Management directive.

Security General

• Oversee the day-to-day running of the security service on the client contract.
• Identify suspicious activity on the client contract, ensuring constant monitoring and compliance with on-site procedures.
• Liaise with the Police as and when required.
• Report any equipment faults or irregularities directly to client Management.

Health & Safety

• Assist with all emergency procedures including blackouts, floods, and bomb threats, updating these procedures and communicating them to ensure all relevant personnel are aware.
• Enforce Health & Safety requirements including Fire Drills and Fire safety.

Administration

• Maintain a high standard of tidiness and organization in the Control Room Office.
• Provide weekly written reports as and when required to EGC Management/client Contract.
• Write incident reports as and when required.
• Write witness statements as and when required.
• Ensure Officers collate information relating to building issues and maintenance requests.
• Promptly bring to the attention of EGC Management all necessary work needed for the smooth running of the client contract.

Relationships

• Maintain effective communication at all times, ensuring that all information is shared with relevant staff, clients and customers.
• Develop and maintain professional working relationships with all personnel.
• Provide regular feedback to your line manager ensuring they are advised of all developments and problems in your areas of responsibility.
• Act at all times in the best interest of the business to further good relations.

Self Development

• Conduct a continual review of personal performance, seeking to improve effectiveness both individually and as a team member.
• Ensure that SMART objectives set in the annual appraisal are adhered to.
• Assist in the identification of personal training and development needs in relation to your duties and ensure these are fulfilled in line with EGC/Client business objectives.
• Understand and work towards individual, team and business objectives.

Quality & IT Security

• Be aware of Dubai Golf Mission, Vision and Values and apply the 4 Service Steps throughout serving internal and external customers.
• Read, understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
• Cooperate, coordinate and share information with Internal/External Audit teams as appropriate and applicable.
• Attend Information Security Awareness sessions conducted by the wasl IT Department.
• Immediately report all Information Security breaches, events, weaknesses, and incidents (actual or suspected breaches) to the IT Service Desk.

Ancillary Duties

• Participate in various extra activities contributing towards individual and organizational growth in line with the Club's strive for continuous improvement.
• Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects.
• Be trained as a Fire Marshall or First Aider.

Qualifications & Experience

• Fire Fighting Course certification required.
• Basic First Aid certification required.
• Age 25–35 years.

Skills & Competencies

• Problem-solving attitude.
• Good command of the English language with excellent communication skills.
• Arabic language proficiency is an advantage.
• Customer-oriented mindset able to interact with all nationalities.

Additional Information

• Ensure that health and safety standards are maintained at all times.
• This job description is issued as a guideline to assist you in your duties; it is not exhaustive.
• Because of the evolving nature and changing demands of the business, this job description may be subject to change.
• You may on occasions be required to undertake additional or other duties within the context of this job description and according to the needs of the business.
• Viya operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio.