School Receptionist - Cranleigh Abu Dhabi

Role Overview

School Receptionist at Cranleigh Abu Dhabi, part of ALDAR EDUCATION, based in Abu Dhabi.

Role Purpose

Serve as the first point of contact for the Pre-Prep School, creating a welcoming and efficient front-of-house experience while supporting day-to-day administration, managing attendance processes, and acting as a central communication point between parents, staff and visitors.

Key Responsibilities

Attendance Management

• Monitor, record, and update student daily attendance across relevant systems (iSAMS/Engage).
• Serve as the primary point of contact for attendance queries from parents, staff, and leadership.
• Follow up on unexplained absences and report trends to relevant SLT and Heads of Year.
• Maintain punctuality logs and issue follow-up letters to parents where needed.
• Coordinate late arrivals and early pick-ups with appropriate sign-in/out systems.
• Prepare and distribute daily absence reports to designated departments.
• Work with ADEK-compliance systems to ensure regulatory requirements are met.
• Manage student attendance records for events, trips, and exam sessions.

Reception & Visitor Management

• Greet and direct all visitors, providing a warm and professional welcome at reception.
• Respond to phone and email enquiries efficiently and in line with school protocol.
• Support safeguarding practices by managing the sign-in system and issuing visitor badges.

Administration & Support

• Assist the wider Admin Team with communications, filing, printing, and event preparation.
• Attend all admin and pastoral team meetings as required.

Qualifications & Experience

• O Levels/NVQ/High School Diploma or equivalent.
• 1–2 years in a school or customer service environment (preferred).

Skills & Competencies

• Fluent in both Arabic and English (spoken and written) – essential.
• Experience using school information systems (iSAMS/Engage/SIMS preferred).
• Strong interpersonal and organisational skills.
• Professional telephone manner.
• Confident handling confidential data.
• Calm under pressure and able to multitask.
• Excellent attention to detail.

Additional Information

Cranleigh Abu Dhabi is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to follow school child protection procedures. Offers of appointment are subject to satisfactory references and police clearance.