School Receptionist - Cranleigh Abu Dhabi

Role Overview

School Receptionist at Cranleigh Abu Dhabi, operated by ALDAR EDUCATION, located in Abu Dhabi. This is a full-time position within the Pre-Prep team.

Role Purpose

Serve as the primary point of contact for the Pre-Prep School, creating a welcoming and efficient front-of-house experience while supporting day-to-day administration, managing attendance processes, and facilitating communication between parents, staff, and visitors.

Key Responsibilities

Attendance Management

• Serve as the primary point of contact for attendance queries from parents, staff, and leadership.
• Monitor, record, and update student daily attendance across relevant systems (iSAMS/Engage).
• Follow up on unexplained absences and report trends to relevant SLT and Heads of Year.
• Maintain punctuality logs and issue follow-up letters to parents where needed.
• Coordinate late arrivals and early pick-ups with appropriate sign-in/out systems.
• Prepare and distribute daily absence reports to designated departments.
• Manage student attendance records for events, trips, and exam sessions.

Compliance & Systems

• Work with ADEK-compliance systems to ensure regulatory requirements are met.

Reception & Visitor Management

• Greet and direct all visitors, providing a warm and professional welcome at reception.
• Respond to phone and email enquiries efficiently and in line with school protocol.
• Support safeguarding practices by managing the sign-in system and issuing visitor badges.

Administrative Support

• Assist the wider Admin Team with communications, filing, printing, and event preparation.
• Attend all admin and pastoral team meetings as required.

Qualifications & Experience

• "O" Levels/NVQ/High School Diploma or equivalent.
• 1–2 years in a school or customer service environment (preferred).

Skills & Competencies

• Fluent in English (spoken and written); Arabic is an advantage.
• Experience using school information systems (iSAMS/Engage/SIMS preferred).
• Strong interpersonal and organisational skills.
• Professional telephone manner.
• Confident handling confidential data.
• Calm under pressure and able to multitask.
• Excellent attention to detail.

Additional Information

Cranleigh Abu Dhabi is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to follow school child protection procedures. Offers of appointment are subject to satisfactory references and police clearance.