Sales Supervisor

Role Overview

Sales Supervisor at Matar Al Baqmi Holding Company. The Sales Supervisor leads and supports the sales team to achieve sales targets, maximize revenue, and ensure excellent customer service while overseeing daily sales operations and contributing to expanding market presence.

Role Purpose

The Sales Supervisor is responsible for supervising the sales team, monitoring performance, providing coaching, ensuring effective execution of sales strategies in line with company goals, and maintaining strong relationships with key customers.

Key Responsibilities

Team Leadership & Development

• Supervise, guide, and support the sales team to achieve individual and team sales objectives.
• Conduct regular field visits with sales representatives to ensure proper execution.
• Train and develop sales staff on products, sales techniques, and customer service.

Sales Strategy & Performance

• Develop and implement sales plans, routes, and strategies to increase market share.
• Track sales performance, analyze reports, and identify areas for improvement.
• Prepare sales forecasts, monthly reports, and competitor analysis.
• Support management in developing promotional activities and pricing strategies.

Operations & Compliance

• Monitor daily sales activities and ensure compliance with company policies and procedures.
• Ensure proper merchandising, product availability, and visibility in assigned markets.
• Coordinate with logistics and supply chain teams to ensure timely product delivery.
• Oversee collection of payments and ensure credit policies are followed.

Customer & Stakeholder Management

• Maintain strong relationships with existing customers and identify new business opportunities.
• Handle customer inquiries, complaints, and escalations professionally.

Qualifications & Experience

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• 3–5 years of experience in sales, with at least 1–2 years in a supervisory or team-lead role.
• Experience in FMCG, retail, distribution, or related industries is a plus.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven negotiation and closing skills.
• Analytical skills and the ability to interpret sales data.
• Strong customer service orientation.
• Ability to work under pressure and meet targets.
• Good organizational and time-management skills.
• Proficiency in MS Office; knowledge of CRM systems is an advantage.

Additional Information

• Strong knowledge of sales processes, market dynamics, and customer relations is required.