Sales Specialist

Role Overview

Sales Specialist at KONE, based in Jeddah, Saudi Arabia. This role is part of the New Equipment Business and focuses on pre-sales support and lead management to drive sales efficiency and team productivity.

Company Overview

KONE is certified as a Top Employer, dedicated to fostering a great work culture and inspiring the highest standards of quality and efficiency. The company is committed to putting people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing. Sustainability is an integral part of KONE's culture and daily practice, with a focus on ethical business practices and a collaborative working environment where co-workers trust and respect each other.

Role Purpose

Ensure proactiveness and efficiency of New Equipment Sales by supporting the sales team in the pre-sales phase. Own lead handling, qualification, and funnel management while providing comprehensive back-office and administrative support to enable sales team productivity and customer conversion.

Key Responsibilities

Lead Management

• Contact all customer-initiated leads via webpage form, digital marketing campaign, chat, or other online channel within 24 hours.
• Qualify leads before assigning to salespeople.
• Follow up with the sales team on the sales process, especially order conversion from HS/IP to OC.
• Contact and follow up with customers regarding sleeping opportunities and long-aging opportunities.

Sales Support

• Support sales team in value discovery meetings by preparing presentations and other support material.
• Support salespeople in back-office tasks including tenders, orders, equipment, and customer inquiries.
• Support salespeople with paperwork, including compliance documents, submittals, letters, and other sales-related documents.
• Support in organizing customer visits, tasks, and events.

Data & Systems Management

• Maintain sales funnel, customer, and opportunity data up-to-date in CRM.
• Maintain and keep prequalification documents up to date.
• Manage and update KONE Profile registrations for strategic customers.

Reporting & Administration

• Support Sales Managers by providing selected reports or sales summaries as requested.

Qualifications & Experience

• Bachelor's degree in Business Administration or a related field.
• 2–4 years of experience in an administrative role, preferably within a sales organization.
• Fresh graduates who are eager to start their careers with a global company are also welcome to apply.

Skills & Competencies

• Excellent communication, coordination, and follow-up skills.
• Strong proficiency in Microsoft Office, particularly Microsoft Excel and PowerPoint.
• Experience with CRM systems is a plus.
• Excellent Arabic and English language skills, both written and verbal.

Additional Information

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate employees.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.