Job description
Role Overview
Sales Representative at Etihad Airways, based in Dubai. This role is open to UAE Nationals only.
Company Overview
Etihad Airways is the UAE's national airline, operating from a hub in Abu Dhabi and connecting people across continents and cultures. The organization is pursuing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.
Role Purpose
Perform, coordinate, and execute sales activities for assigned customer accounts while monitoring the market and competitors to ensure established Etihad sales targets are reached and contribute to the organization's profitability objectives.
Key Responsibilities
Sales Planning & Execution
- Define, agree, and execute a plan of sales activity to ensure targets are reached using all available tools, data, and insights provided by Sales Strategy and Planning.
- Communicate and meet regularly with relevant accounts to inform them about new products, services, and promotions to increase sales and reach expected sales targets.
- Cooperate with global sales enablement to determine the best promotion sales techniques.
Market & Opportunity Analysis
- Analyse the market potential to determine the value of existing and prospective customers in terms of sales opportunities.
- Use the sales toolkit to convert market opportunities to revenue premiums.
- Research, gather, share, and analyse competitor, market, and wider industry information to define the best-selling approach.
- Increase Etihad market share and visibility through competitive intelligence.
Account & Relationship Management
- Establish, develop, and maintain business relationships with assigned and prospective accounts to generate revenues for the organization using modern nurturing techniques.
- Build your status as a "trusted advisor" to ensure a long-lasting fruitful business relationship with major accounts.
- Collect, review, and consolidate information to support the identification of intervention areas for regional business development.
Commercial Operations
- Coordinate and draft contractual agreements with accounts to ensure customer requirements are captured effectively and in compliance with existing policies.
- Negotiate and manage commercial agreements with assigned accounts to ensure sales can be closed, respecting corporate guidelines and indications.
- Maintain customer data current in Etihad's CRM tool.
- Complete all Etihad commercial training and act as a thought leader in your area of specialism.
- Ensure the introduction of new products and services relevant to your customer to support sales target achievement.
Qualifications & Experience
- Bachelor's degree.
- Minimum 3 years of experience in Sales, Business Development, Account Management, or a related commercial field.
- Demonstrated ability to lead, coach, and mentor others, fostering collaboration and high performance within a team environment.
- Proven ability to build relationships and influence stakeholders across multiple departments to achieve shared objectives.
- Knowledge of the aviation, travel, or hospitality industry is advantageous.
Skills & Competencies
- Strong commercial and analytical skills with the ability to interpret market trends, customer insights, and performance data to support business growth.
- Understanding of commercial strategy and the ability to prioritize initiatives and projects that deliver business value.
- Excellent communication and presentation skills, with the ability to represent Etihad Airways and effectively engage with customers, partners, and senior stakeholders.
- Strong organizational skills with the ability to manage competing priorities in a fast-paced, customer-focused environment.
- Proficiency in Microsoft Office applications and CRM or sales management systems.
- Customer-centric mindset, combined with strong sales acumen and commercial awareness, to identify opportunities and drive revenue growth.
Additional Information
This opportunity is intended for UAE Nationals who are looking to build a rewarding career within a world-class aviation organization. The role offers exposure to commercial strategy, account management, stakeholder engagement, and market development, providing a strong foundation for future leadership and career growth within Etihad Airways.