Job description
Role Overview
Sales Representative at Etihad Airways, Abu Dhabi, UAE. This role is open to UAE Nationals only.
Company Overview
Etihad Airways is the UAE's national airline, operating from a hub in Abu Dhabi and connecting people across continents and cultures. The organization is pursuing "Journey 2030," an ambition to double the fleet, expand the network, and grow the people for a new era of excellence in global aviation.
Role Purpose
Manage, coordinate, and execute sales activities for assigned accounts while monitoring market trends, customer needs, and competitor activity. Drive revenue growth, strengthen customer relationships, and support the achievement of Etihad Airways' commercial objectives through effective account management, strategic sales planning, and market development initiatives.
Key Responsibilities
Strategic Sales Planning & Execution
- Define, agree, and execute sales plans to achieve revenue, market share, and customer growth targets.
- Lead the commercial development of assigned markets or territories.
- Analyse market potential and customer opportunities using sales insights, data, and commercial tools to maximize revenue generation.
- Identify business development opportunities and support the introduction of new products, services, and commercial initiatives.
Stakeholder & Customer Engagement
- Collaborate with regional, country, and Headquarters stakeholders to align sales strategies and commercial priorities.
- Represent Etihad Airways in customer meetings, industry events, and external engagements as required.
- Serve as the primary point of contact for General Sales Agents (GSAs), where applicable.
- Build, develop, and maintain strong relationships with assigned and prospective accounts to drive sustainable revenue growth.
- Act as a trusted advisor to key customers by providing value-added solutions and strengthening long-term partnerships.
- Regularly engage with customers to promote new products, services, campaigns, and commercial opportunities.
Market Intelligence & Competitive Analysis
- Monitor competitor activity, market trends, and industry developments to identify opportunities and enhance Etihad's market position.
Commercial Agreement Management
- Prepare, coordinate, and review commercial agreements to ensure customer requirements are met and company policies are adhered to.
- Negotiate and manage commercial agreements with assigned accounts in accordance with corporate guidelines and commercial objectives.
Team Development & Support
- Coach and mentor new Sales Representatives by providing onboarding support, training guidance, and ongoing commercial advice.
- Demonstrate ability to lead and foster collaboration and high performance within a team environment.
Project & Operations Support
- Support and deliver country or regional commercial projects in line with departmental objectives.
- Collaborate with Sales Enablement and internal stakeholders to implement effective sales and promotional strategies.
- Maintain accurate customer records, commercial activities, and account plans within designated sales systems and tools.
Qualifications & Experience
- Bachelor's degree.
- Minimum 4 years of experience in Sales, Business Development, Account Management, or a related commercial field.
- Knowledge of the aviation, travel, or hospitality industry is advantageous.
Skills & Competencies
- Strong commercial and analytical skills with the ability to interpret market trends, customer insights, and performance data to support business growth.
- Demonstrated ability to lead, coach, and mentor others.
- Understanding of commercial strategy and the ability to prioritize initiatives and projects that deliver business value.
- Excellent communication and presentation skills, with the ability to represent Etihad Airways and effectively engage with customers, partners, and senior stakeholders.
- Proven ability to build relationships and influence stakeholders across multiple departments to achieve shared objectives.
- Strong organizational skills with the ability to manage competing priorities in a fast-paced, customer-focused environment.
- Proficiency in Microsoft Office applications and CRM or sales management systems.
- Customer-centric mindset, combined with strong sales acumen and commercial awareness, to identify opportunities and drive revenue growth.
Additional Information
This opportunity is intended for UAE Nationals who are looking to build a rewarding career within a world-class aviation organization. The role offers exposure to commercial strategy, account management, stakeholder engagement, and market development, providing a strong foundation for future leadership and career growth within Etihad Airways.