Sales Representative- AUH - UAE National Only

Role Overview

Sales Representative – Abu Dhabi, United Arab Emirates at Etihad Airways. This role is available to UAE Nationals only.

Company Overview

Etihad Airways is the UAE's national airline, based in Abu Dhabi. The organization connects people across continents and cultures and is executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

You will manage, coordinate, and execute sales activities for assigned accounts while monitoring market trends, customer needs, and competitor activity. You will drive revenue growth, strengthen customer relationships, and support the achievement of Etihad Airways' commercial objectives through effective account management, strategic sales planning, and market development initiatives.

Key Responsibilities

Account & Relationship Management

• Build, develop, and maintain strong relationships with assigned and prospective accounts to drive sustainable revenue growth.
• Act as a trusted advisor to key customers by providing value-added solutions and strengthening long-term partnerships.
• Serve as the primary point of contact for General Sales Agents (GSAs), where applicable.
• Regularly engage with customers to promote new products, services, campaigns, and commercial opportunities.

Sales Strategy & Planning

• Define, agree, and execute sales plans to achieve revenue, market share, and customer growth targets.
• Lead the commercial development of assigned markets or territories.
• Identify business development opportunities and support the introduction of new products, services, and commercial initiatives.
• Analyse market potential and customer opportunities using sales insights, data, and commercial tools to maximise revenue generation.

Market & Competitive Analysis

• Monitor competitor activity, market trends, and industry developments to identify opportunities and enhance Etihad's market position.

Stakeholder Collaboration

• Collaborate with regional, country, and Headquarters stakeholders to align sales strategies and commercial priorities.
• Represent Etihad Airways in customer meetings, industry events, and external engagements as required.
• Collaborate with Sales Enablement and internal stakeholders to implement effective sales and promotional strategies.
• Prove ability to build relationships and influence stakeholders across multiple departments to achieve shared objectives.

Commercial Operations

• Support and deliver country or regional commercial projects in line with departmental objectives.
• Prepare, coordinate, and review commercial agreements to ensure customer requirements are met and company policies are adhered to.
• Negotiate and manage commercial agreements with assigned accounts in accordance with corporate guidelines and commercial objectives.
• Maintain accurate customer records, commercial activities, and account plans within designated sales systems and tools.

Coaching & Leadership

• Coach and mentor new Sales Representatives by providing onboarding support, training guidance, and ongoing commercial advice.

Qualifications & Experience

• Bachelor's degree.
• Minimum 4 years of experience in Sales, Business Development, Account Management, or a related commercial field.
• Strong commercial and analytical skills with the ability to interpret market trends, customer insights, and performance data to support business growth.
• Demonstrated ability to lead, coach, and mentor others, fostering collaboration and high performance within a team environment.
• Understanding of commercial strategy and the ability to prioritise initiatives and projects that deliver business value.
• Proven ability to build relationships and influence stakeholders across multiple departments to achieve shared objectives.
• Knowledge of the aviation, travel, or hospitality industry is advantageous.

Skills & Competencies

• Excellent communication and presentation skills, with the ability to represent Etihad Airways and effectively engage with customers, partners, and senior stakeholders.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced, customer-focused environment.
• Proficiency in Microsoft Office applications and CRM or sales management systems.
• Customer-centric mindset, combined with strong sales acumen and commercial awareness, to identify opportunities and drive revenue growth.

Additional Information

This opportunity is intended for UAE Nationals who are looking to build a rewarding career within a world-class aviation organisation. The role offers exposure to commercial strategy, account management, stakeholder engagement, and market development, providing a strong foundation for future leadership and career growth within Etihad Airways.