Sales Operations Executive - Inside Sales

Role Overview

Sales Operations Executive - Inside Sales at Bayut | dubizzle, based in the United Arab Emirates. Bayut and dubizzle are iconic, homegrown brands with a strong presence across all seven emirates, connecting millions of users and committed to delivering the best online search experience.

Company Overview

Bayut and dubizzle operate as part of Dubizzle Group, alongside some of the strongest classified brands in the market. The collective portfolio includes 5 brands with more than 123 million monthly users who trust the platforms to meet their needs.

Role Purpose

Support, enable, and drive the sales teams to sell better, faster, and more efficiently through strategically implemented tools and engagement techniques. Serve as a key operational point of contact for clients and a key support for account managers to focus effort on selling and driving business results.

Key Responsibilities

Lead Management

• Maintain and manage sales databases by taking ownership of documentation.
• Verify existing pools and assign clients to Account Managers based on location and language preferences according to rotations.
• Maintain, update, and edit client information.
• Assist with supporting new business onboarding through account setup and going live.
• Provide operational support and point of contact assistance to clients.
• Monitor and report on credit utilization for account managers.
• Manage failed payments, contract activations and cancellations, and client documentation.

Business Enablement

• Support onboarding and educating new and current account managers.
• Set up methodologies and processes on an ongoing basis.
• Share reporting on operational performance to provide insights to streamline processes.
• Utilize all business tools made available, such as Sales CRM, Learning Management System, and Product updates.
• Provide Sales and Account Managers with appropriate insight into issues and opportunities associated with their accounts.
• Work with the sales team to improve sales process and close more sales opportunities.
• Collect and examine data using gathered information to create coherent, intelligent reports.
• Present reports to the team and management.
• Provide actionable insights to guide the sales and marketing teams.
• Use performance data to pinpoint gaps in knowledge or skills of the sales team.

Technical Support and Operations Support

• Serve as the sales team's liaison to the Sales Ops and operations teams to gather feedback and report issues.
• Liaise with relevant teams for features and value-added services for effective execution.

Qualifications & Experience

• Minimum of secondary education; Bachelor's degree preferred.
• 1–3 years of experience in Sales Operations or Sales enabler position.
• Experience in e-commerce, classified space, or pricing strategy (required).
• Account management experience.
• Knowledge of CRM software.
• Current knowledge of real estate industry trends and regulations.

Skills & Competencies

• Proficiency in Excel preferred.
• Excellent communication skills.
• Background in customer service or sales.
• Experience working closely with diverse groups of people.
• Strong problem-solving skills.
• Self-starter and team player.
• Accuracy and attention to detail.
• Ability to multitask, work in a fast-paced environment, and meet deadlines.
• Ability to work under pressure and establish priorities.

Additional Information

• Fast-paced, high-performing team environment.
• Multicultural workplace with over 60 different nationalities.
• Competitive tax-free salary.
• Comprehensive health insurance.
• Annual air ticket allowance.
• Employee discounts at multiple vendors across the emirates.
• Rewards and recognition program.
• Learning and development opportunities.
• Bayut and dubizzle is an equal opportunity employer committed to creating an inclusive environment for all employees.