Sales Manager.RBG-Merchant Lending

Role Overview

Sales Manager for Merchant Lending at Mashreq, based in the Merchant Lending division, responsible for leading and managing the merchant lending sales function.

Role Purpose

Lead a merchant lending sales team and drive revenue growth through exceeding asset targets, maximizing loan penetration, and delivering exceptional customer experience across all channels and segments.

Key Responsibilities

Team Leadership

• Manage the Merchant Lending sales team of up to 10–12 Business Development Officers.
• Oversee Learning and Development for the team.

Sales Performance & Targets

• Ensure sales performance exceeds asset targets as per KPIs set by Business.
• Maximize business penetration of Loans.

Business Development & Partnerships

• Work with business partners and channels across segments to identify business opportunities.
• Improve products and propositions in collaboration with stakeholders.

Customer Engagement

• Enhance pre- and post-sales experience for customers.
• Cross-sell to existing customers.

Systems & Operations

• Manage CRM systems and processes.
• Execute Service Mandate requirements.