Sales Manager

Role Overview

Sales Manager at IHG Hotels and Resorts. The role is based at a hotel location and focuses on developing and implementing sales and marketing strategies to ensure positive goal achievement and revenue growth.

Role Purpose

Develop and implement sales and marketing strategies for the hotel to drive goal achievement. Sell hotel rooms, meeting spaces, and food and beverage services through direct client contact while managing a sales team and coordinating across departments to deliver high-quality guest experiences.

Key Responsibilities

People Management

• Manage daily activities and plan and assign tasks to ensure adequate staffing.
• Support the sales team through training and feedback to improve performance.
• Set individual development goals for team members.
• Ensure colleagues are trained on required standards and provided with the necessary tools to work efficiently.
• Assist with team-related issues, such as recommending performance improvements.
• Foster teamwork by building strong relationships among different departments.

Financial Performance

• Work towards achieving set sales targets and increasing overall profitability.
• Participate in budget preparation and financial planning to achieve expected revenues.
• Develop and implement sales plans aimed at increasing occupancy, raising average rates, and boosting food and beverage sales.
• Prepare regular reports and market analysis to guide business activities and increase revenue.

Guest Experience

• Provide assistance to guests when they need support or information.
• Offer guests information about programs, local attractions, and restaurants to enhance their experience.
• Build relationships with key clients to enhance group sales opportunities.
• Coordinate activities between sales and other departments to ensure high-quality service delivery.

Responsible Business

• Enhance the hotel's reputation and brand within the local community.
• Improve marketing activities and overall hotel sales performance in collaboration with other departments.
• Execute additional tasks as needed to ensure smooth operations.

Qualifications & Experience

• Four to six years of experience in hotel sales or hospitality.
• Bachelor's degree or higher education qualification in marketing or a related field.
• Proficiency in the local language.
• Knowledge of additional languages is considered a plus.