Sales Manager

Role Overview

Sales Manager at IHG Hotels and Resorts, InterContinental Doha The City, located in Doha, Qatar.

Company Overview

IHG Hotels and Resorts is the world's largest family of luxury hotels. The InterContinental Doha The City is a luxury hotel towering over the city center in the exclusive West Bay area, close to the Doha Exhibition and Convention Centre, government offices, and corporate headquarters. The hotel features spacious rooms and suites with panoramic city and sea views, award-winning restaurants, state-of-the-art meeting venues, a health and fitness club, and a rooftop pool.

Role Purpose

The Sales Manager is responsible for implementing all sales activities and maximizing business opportunities within their defined area of responsibility. The role requires promoting the desired work culture by embodying the five winning ways values: Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference, and Work Better Together.

Key Responsibilities

Sales Execution & Strategy

• Handle all incoming MICE RFP generated by inbound or outbound sales offices pertaining to own defined segment or portfolio
• Implement and execute all sales objectives and action plans to reach and exceed set targets
• Ensure adherence to IHG sales policies and standard operating procedures at all times

Account & Offer Management

• Prepare offer letters according to guest requirements and availability, in accordance with company standards and selling strategy
• Obtain all necessary information about events from the account manager or client directly prior to offer preparation
• Establish and maintain files of major accounts
• Assist superiors in maintaining the accounts management system

Revenue Optimization

• Maximize up-selling opportunities by proposing additional events and activities suitable and complementary to MICE bookings

Skills & Competencies

The role requires delivery through True Hospitality principles

• True Attitude: demonstrate caring, make a positive difference, and build genuine connections with guests
• True Confidence: possess knowledge and skills to perform the role and give guests confidence they can trust you for support
• True Listening: focus on what guests are saying, pick up on overlooked body language, and understand guest wants and needs
• True Responsiveness: provide guests with what they need in a timely and caring manner