SALES EXECUTIVE

Role Overview

Sales Executive at Napco National. The role is based in an assigned territory and involves direct sales and customer account management.

Role Purpose

Sell the company's full product range to assigned customers, maintain customer relationships, collect payments, handle complaints, and provide market feedback to support business growth and operations.

Key Responsibilities

Sales & Customer Development

• Sell the widest range of company products to assigned customers.
• Identify and sell to all potential customers within the territory.
• Detect and report new customers in the area to the team leader.
• Provide feedback on any competitive activity within the territory.

Customer Service & Account Management

• Handle customer complaints and report them to the sales team leader.
• Review customer account reconciliation on a quarterly basis and obtain customer signature and approval.
• Present customer orders to the team leader.
• Reports to the team leader any problem or objection that occurred and could not be handled independently.

Merchandising & Inventory

• Ensure proper implementation of planogram.
• Perform inventory check for every visit covering warehouses and shelves.

Order & Returns Management

• Issue special order requests upon need.
• Issue return forms for defected products if available and obtain approval from superior before actual return.

Collections & Documentation

• Collect invoices according to company's aging policy.
• Present daily collection to the distributor or accountant.
• Prepare all needed documents for the call cycle or business review before going to market.