Sales Engineer - Security Systems, Service

Role Overview

Sales Engineer - Security Systems, Service at Johnson Controls, based in the Abu Dhabi and Al Ain region.

Role Purpose

Develop new business and grow existing accounts within the Security Systems portfolio through system upgrades, retrofits, service contracts, and Annual Maintenance Contracts (AMCs). Combine technical expertise with customer relationship management to drive territory growth and deliver solutions that create measurable customer impact.

Key Responsibilities

Sales & Account Development

• Achieve sales targets across the Abu Dhabi and Al Ain region within the Security Systems portfolio.
• Drive sales of upgrades, retrofits, service contracts, and Annual Maintenance Contracts (AMCs).
• Develop new business opportunities while strengthening relationships with existing customers.
• Work across targeted verticals to expand market share and strengthen customer engagement.
• Own opportunities end to end with accountability, safety, and integrity from qualification through to close.

Opportunity Qualification & Proposal Development

• Qualify opportunities, build strong value propositions, and support the preparation of high-quality proposals.
• Build compelling, customer-focused proposals that connect technical capabilities with clear business value.
• Participate in tendering and bidding activities in coordination with the pre-sales team.

Customer Engagement & Presentations

• Present technical security solutions clearly and confidently to customers and stakeholders.
• Deliver technical solution presentations to customers and stakeholders.
• Stay close to the customer and the work by understanding client priorities, competitor activity, and project requirements before shaping your approach.
• Map and manage stakeholders across Contractor, Consultant, and End User levels to improve win rates.

Collaboration & Continuous Improvement

• Win as one team by collaborating with pre-sales colleagues and coordinating effectively with contractors, consultants, and end users.
• Improve every day through candor and problem-solving by learning from customer feedback, market changes, and sales outcomes.
• Manage multiple priorities with discipline through strong planning, follow-up, and time management.

Qualifications & Experience

• Bachelor's degree in Electrical, Electronics, Instrumentation, or Business Management with a background in Security System Sales.
• 2–3 years of experience in Security Systems sales in the UAE market.
• Experience in designing technical solutions, selecting equipment, and advising customers on security system options.
• Proven track record of achieving sales targets.
• Experience with tendering and bidding processes in the security systems market is advantageous.

Skills & Competencies

• Strong sales drive, determination, and a results-oriented mindset.
• Ability to deliver technical solution presentations to customers and stakeholders.
• Strong organization and multitasking skills in a fast-paced environment.
• Fluent English communication skills.
• Exposure to CCTV, Access Control Systems, Gate Barrier Systems, Command & Control Center Solutions, Video Analytics, or other ELV solutions is advantageous.

Additional Information

• Valid UAE driving license required.