Job description
Role Overview
Sales Director at Lucidya. This is a leadership role responsible for scaling the commercial organisation, leading a sales team, and driving revenue growth for an AI-native customer experience intelligence platform.
Company Overview
Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. The platform uses proprietary NLU capabilities developed in-house and trained on millions of multilingual conversations, enabling marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
Role Purpose
You will lead a sales team responsible for winning complex, high-value opportunities, building lasting customer relationships, and delivering sustainable revenue growth. You'll shape how the team sells, coach them through challenging sales cycles, build discipline into sales execution, and create a predictable, high-performing sales organisation. Your impact will be measured by revenue delivered and the strength of the team and sales culture you build.
Key Responsibilities
Strategy & Growth
- Develop and execute the sales strategy to deliver ambitious revenue growth and support Lucidya's long-term commercial objectives.
- Identify opportunities to improve sales processes, forecasting, pipeline quality and overall commercial effectiveness.
Team Leadership & Development
- Lead, coach and develop a high-performing sales team, creating a culture of accountability, collaboration and continuous improvement.
- Support your team in winning complex, strategic opportunities by providing guidance throughout the sales cycle and helping remove obstacles.
- Lead from the front, supporting your team through strategic customer meetings, negotiations and complex commercial opportunities.
Performance Management & Operations
- Drive healthy pipeline generation, opportunity progression and forecast accuracy through strong CRM discipline and sales management.
- Establish clear KPIs, monitor team performance and use data to continuously improve sales execution.
- Use data, forecasting and pipeline insights to make informed decisions and improve team performance.
Customer & Stakeholder Management
- Build trusted relationships with senior customer stakeholders and become a key partner during high-value commercial engagements.
- Navigate complex buying journeys involving multiple stakeholders, formal procurement processes and executive decision-makers.
Cross-Functional Collaboration
- Partner closely with Marketing, Product, Customer Success and executive leadership to improve customer outcomes and accelerate business growth.
Qualifications & Experience
- 5+ years of experience leading high-performing B2B SaaS sales teams in a fast-growing environment.
- Consistent delivery of ambitious revenue targets and proven ability to build predictable, scalable sales organisations.
- Experience managing long, multi-stakeholder sales cycles and maintaining momentum through formal buying and procurement processes.
- Bachelor's degree in Business, Marketing or a related field is preferred.
Skills & Competencies
- Exceptional coaching ability and genuine enjoyment developing people and helping them perform at their best.
- Strong commercial mindset with proficiency in using data, forecasting and pipeline insights for decision-making.
- Ability to build trust quickly with customers, team members and cross-functional stakeholders through clear communication and strong commercial judgement.
- Comfort and effectiveness in fast-moving environments where priorities evolve, challenges are welcomed and continuous improvement is expected.
Additional Information
Reports to the Chief Commercial Officer.
The hiring process includes four stages: introductory conversation with Talent Acquisition, interview with the Chief Commercial Officer, sales leadership case study and interview, and final interview with executive leadership.