Job description
Role Overview
Sales Director - Enterprise at Lucidya, reporting to the Chief Revenue Officer. This role leads a sales team responsible for winning complex, high-value opportunities, building customer relationships, and delivering sustainable revenue growth.
Company Overview
Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. The platform uses proprietary NLU capabilities developed in-house and trained on millions of multilingual conversations to equip marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
Role Purpose
To lead and scale Lucidya's enterprise sales organisation, winning complex, high-value opportunities while building a high-performing, accountable sales team and creating a strong sales culture that delivers predictable revenue growth and supports long-term commercial objectives.
Key Responsibilities
Strategy & Commercial Execution
- Develop and execute the sales strategy to deliver ambitious revenue growth and support Lucidya's long-term commercial objectives.
- Continuously identify opportunities to improve sales processes, forecasting, pipeline quality and overall commercial effectiveness.
- Navigate complex buying journeys involving multiple stakeholders, formal procurement processes and executive decision-makers.
Team Leadership & Development
- Lead, coach and develop a high-performing sales team, creating a culture of accountability, collaboration and continuous improvement.
- Support your team in winning complex, strategic opportunities by providing guidance throughout the sales cycle and helping remove obstacles.
- Lead from the front, supporting your team through strategic customer meetings, negotiations and complex commercial opportunities.
Pipeline & Performance Management
- Drive healthy pipeline generation, opportunity progression and forecast accuracy through strong CRM discipline and sales management.
- Establish clear KPIs, monitor team performance and use data to continuously improve sales execution.
Customer & Stakeholder Engagement
- Build trusted relationships with senior customer stakeholders and become a key partner during high-value commercial engagements.
- Partner closely with Marketing, Product, Customer Success and executive leadership to improve customer outcomes and accelerate business growth.
Qualifications & Experience
- 5+ years of experience leading high-performing B2B SaaS sales teams in a fast-growing environment.
- Consistently delivered ambitious revenue targets and built predictable, scalable sales organisations.
- Experience managing long, multi-stakeholder sales cycles and understanding how to maintain momentum through formal buying and procurement processes.
- Bachelor's degree in Business, Marketing or a related field is preferred.
Skills & Competencies
- Exceptional coaching ability with a track record of developing people and helping them perform at their best.
- Commercially minded, using data, forecasting and pipeline insights to make informed decisions and improve team performance.
- Build trust quickly with customers, team members and cross-functional stakeholders through clear communication and strong commercial judgement.
- Thrive in fast-moving environments where priorities evolve, challenges are welcomed and continuous improvement is expected.