Sales Consultant

Role Overview

Sales Consultant at Retal. This role involves finding potential customers for the company's products, meeting with clients at the company office or client locations, and may be assigned a specific region in which to travel.

Role Purpose

Sales consultants explain the features and benefits of products to potential customers, recommend products based on individual client needs, and build lasting relationships to drive sales and repeat business. After several years in the field, consultants can progress to managerial roles.

Key Responsibilities

Customer Engagement & Sales

• Communicate with customers in person, by phone and by email to understand their needs.
• Describe products and explain their benefits and uses to potential customers.
• Recommend and select products for customers based on their individual needs.
• Conduct presentations to demonstrate to potential clients the benefits of products.
• Make sales appointments with clients.
• Use data to help customers understand how products can help them achieve their goals.
• Provide training in how to use the product when needed.

Relationship Management

• Establish and nurture relationships with past customers and potential customers to facilitate sales.
• Establish and maintain healthy, long-term relationships with clients to generate repeat business and referrals.
• Follow up with clients to ensure satisfaction.
• Respond to new and current client base regarding complaints and service enquiries.

Business Development & Market Research

• Find potential customers through networking, cold calling, and industry research to increase sales.
• Research sales statistics and establish sales potential with new businesses in target areas.
• Discover target markets and advantages of other companies.
• Determine new ways to make products appealing by observing the environment and current trends.
• Look for new ways to make products attractive to customers.
• Develop leads and research potential clients.

Product Knowledge & Strategy

• Maintain a working knowledge of the company's various products and services.
• Demonstrate advanced sales knowledge.

Collaboration & Operations

• Work with the marketing department to develop new sales strategies.
• Ensure collaboration with marketing team.
• Complete administrative tasks, such as processing and recording sales, as needed.

Qualifications & Experience

• Bachelor degree in Business Administration or Marketing.
• Minimum 2 years of experience in a relevant area of sales.
• Experience in developing leads and researching potential clients.

Skills & Competencies

• Outstanding negotiation skills.
• Excellent communication and interpersonal skills.
• Excellent organizational skills.
• Experience setting sales goals.
• Excellent business sense and industry expertise.
• Demonstrated and proven sales results.
• Willingness to adapt and implement new marketing strategies and sales methods.
• Work to strict deadlines.
• Trust-worthy, honest and loyal at extreme levels.
• Accurate, timely and self-driven.
• Excellent documentation and MS Office skills.
• Excellent time management and prioritization skills to meet deadlines and close sales in a timely manner.