Sales Automation Specialist

Role Overview

Sales Automation Specialist at Etihad Airways, based in Abu Dhabi, UAE. You will bridge commercial teams and technology functions, transforming agency incentive programs, sales processes, reporting requirements, and digital content into scalable, automated solutions.

Company Overview

Etihad Airways is the UAE's national airline, shaping the future of global aviation from its hub in Abu Dhabi. The organization connects people across continents and cultures while pursuing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

To drive efficiency, reporting accuracy, and commercial performance across the sales ecosystem by translating business requirements into technical solutions and automating manual processes across Salesforce, Databricks, Tableau, and AEM platforms.

Key Responsibilities

Business Requirements & Translation

• Translate business requirements into technical solutions and automation opportunities.
• Act as the key link between business stakeholders and technical development teams.

Sales Performance & Incentives

• Support and validate agency incentive calculations and sales performance metrics.
• Drive continuous improvement by automating manual sales and reporting processes.

Reporting & Analytics

• Design and maintain Tableau dashboards and commercial reporting solutions.
• Configure and optimize Salesforce (or equivalent CRM) reporting, workflows, and automation.

Content & Digital Management

• Manage and update AEM website content and components.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field.
• Minimum 3–5 years' experience in sales automation, CRM analytics, or digital solutions roles.
• Hands-on experience with Salesforce required; experience with HubSpot, Microsoft Dynamics, or similar leading CRM platforms will also be considered.
• Experience with CRM reporting, dashboards, workflows, and automation.
• Strong Tableau reporting and dashboard development skills.
• Working knowledge of Databricks, SQL, and/or Python for data validation and analysis.
• Experience with Adobe Experience Manager (AEM) is highly desirable.
• Understanding of agency sales, incentive, commission, or commercial performance programs.
• Airline, travel, or TMC industry experience is advantageous.

Additional Information

• Interviews are conducted face-to-face or via video/telephone.
• Etihad Airways will never ask for personal information, bank details, or payment during the recruitment process.