Sales Associate

Role Overview

Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.

Role Purpose

Deliver outstanding customer service and operational excellence to drive sales performance, maintain store standards, and enhance the shopping experience while upholding brand values and company guidelines.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Stay updated about the various brands of the group for suggestive selling to customers.

Merchandise & Visual Standards

• Ensure all stock is laid out and displayed to attract customers and in accordance with standard layout norms.
• Ensure all VM (Visual Merchandise) guidelines are followed and stock norms on clearance are maintained.
• Record inventory inward and outward and maintain reports accordingly.

Point of Sale & Transactions

• Handle the POS (Point of Sale) and billing counter efficiently.
• Tally money in the cash till during the beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, and automatic debits.

Store Operations & Security

• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager or assistant store manager.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Adhere to SOP and Loss Prevention Policies.
• Maintain confidentiality of sales figures to outside parties.

Flexibility & Compliance

• Be flexible to work extended hours during the sale period.
• Be flexible to work varied shifts and overtime as per business requirement.

Skills & Competencies

• Presentable and well-groomed appearance at all times.
• Up-to-date product knowledge and ability to minimize stock loss.
• POS system operation.
• Cash handling and payment processing.
• Visual merchandising awareness.