Sales Associate

Role Overview

Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.

Role Purpose

Deliver outstanding customer service and drive sales by assisting customers in product selection, maintaining visual merchandising standards, and executing point-of-sale operations efficiently while upholding brand standards and loss prevention protocols.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Maintain up-to-date product knowledge across various brands in the group for suggestive selling.

Merchandise & Visual Presentation

• Ensure all stock is laid out and displayed to attract customers and according to standard layout norms.
• Ensure all Visual Merchandising guidelines are followed and stock norms on clearance are maintained.
• Record inventory inward and outward and maintain reports of the same.
• Perform store maintenance and visual presentation standards as assigned by the store manager or assistant store manager.

Point of Sale & Transactions

• Handle the Point of Sale (POS) billing counter efficiently.
• Tally money in the cash till during the beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, and automatic debits.

Store Operations & Loss Prevention

• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Maintain confidentiality of sales figures to outside parties.
• Adhere to Standard Operating Procedures (SOP) and Loss Prevention Policies.
• Ensure minimal stock loss through accurate inventory management.

Qualifications & Experience

• Must possess up-to-date product knowledge.

Skills & Competencies

• Strong customer service and sales abilities.
• Cash handling and POS system proficiency.
• Visual merchandising awareness.
• Attention to detail and accuracy.

Additional Information

• Must be presentable and well-groomed at all times.
• Flexible to work extended hours during sale periods.
• Flexible to work varied shifts and overtime as per business requirements.