Sales Associate

Role Overview

Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.

Role Purpose

Deliver outstanding customer service and retail operations to drive store sales, maintain visual merchandising standards, and uphold brand representation through product knowledge and operational excellence.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards following the company selling guideline: GUEST (Greet, Understand, Explain, Sell, Thank).
• Maintain up-to-date product knowledge across various brands within the group for suggestive selling.

Merchandise & Visual Presentation

• Ensure all stock is laid out and displayed to attract customers and comply with standard layout norms.
• Follow all Visual Merchandising guidelines and maintain stock norms on clearance items.
• Record inventory inward and outward movements and maintain reports.
• Ensure minimal stock loss through vigilance and proper handling.

Point of Sale & Transactions

• Handle the POS (Point of Sale) and billing counter efficiently.
• Process payments by cash, credit cards, vouchers, and automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Tally money in the cash till at the beginning and end of shifts.

Store Operations & Compliance

• Perform various operational duties including store maintenance as assigned by the store manager or assistant store manager.
• Maintain awareness and vigilance of security in the store without negligence.
• Adhere to Standard Operating Procedures and Loss Prevention Policies.
• Maintain confidentiality of sales figures to external parties.

Skills & Competencies

• Product knowledge and suggestive selling ability.
• Customer service excellence and sales conversion.
• Point of Sale (POS) system operation.
• Cash handling and reconciliation.
• Visual merchandising and merchandise presentation.
• Inventory management and record-keeping.
• Flexibility and adaptability to operational needs.

Additional Information

• Must be presentable and well-groomed at all times.
• Flexible to work extended hours during sale periods.
• Flexible to work varied shifts and overtime as per business requirement.