Sales Associate

Role Overview

Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.

Role Purpose

Deliver outstanding customer service and drive sales performance while maintaining store operations, visual standards, and inventory management according to company guidelines and brand standards.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards and follow the company guideline of selling: GUEST (Greet, Understand, Explain, Sell, Thank).
• Maintain up-to-date product knowledge across various brands in the group to enable suggestive selling.

Merchandise & Visual Standards

• Ensure all stock is laid out and displayed to attract customers and in accordance with standard layout norms.
• Follow all Visual Merchandising guidelines and maintain stock norms on clearance.
• Record inventory inward and outward and maintain corresponding reports.
• Ensure minimal stock loss through vigilant inventory management.

Point of Sale & Transactions

• Handle the POS (Point of Sale) billing counter efficiently.
• Tally money in the cash till at the beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, and automatic debits.

Store Operations & Security

• Perform various operational duties such as store maintenance as assigned by the store manager or assistant store manager.
• Maintain awareness and vigilance of security in the store at all times without negligence.
• Adhere to Standard Operating Procedures and Loss Prevention Policies.
• Maintain confidentiality of sales figures to outside parties.

Skills & Competencies

• Presentable and well-groomed appearance at all times.
• Flexibility to work extended hours during sale periods and varied shifts.
• Strong product knowledge and awareness of group brands.
• Efficient POS and cash handling operation.
• Customer service excellence and sales conversion ability.

Additional Information

• Flexibility required to work varied shifts, overtime, and extended hours during sale periods as per business requirements.