Sales Associate

Role Overview

Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.

Role Purpose

Deliver outstanding customer service and operational excellence to drive sales growth, maintain store standards, and create a positive shopping experience that converts browsers into buyers and builds customer loyalty.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards following the company selling guideline of GUEST: Greet, Understand, Explain, Sell, Thank.
• Maintain up-to-date product knowledge across various brands in the group for suggestive selling.

Merchandise & Visual Presentation

• Ensure all stock is laid out and displayed to attract customers and meet standard layout norms.
• Follow all Visual Merchandising guidelines and maintain stock norms on clearance items.
• Record inventory inward and outward movements and maintain reports.
• Ensure minimal stock loss through vigilant monitoring.

Store Operations

• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager or assistant store manager.
• Handle the Point of Sale (POS) billing counter efficiently.
• Tally money in the cash till at the beginning and end of shifts.
• Process payments by cash, credit cards, vouchers, and automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Adhere to Standard Operating Procedures and Loss Prevention Policies.
• Maintain confidentiality of sales figures to outside parties.

Security & Compliance

• Ensure awareness and vigilance of store security at all times without negligence.

Skills & Competencies

• Product knowledge across brand portfolio.
• Point of Sale (POS) system operation.
• Cash handling and payment processing.
• Visual merchandising standards application.
• Customer service excellence.

Additional Information

• Must be presentable and well-groomed at all times.
• Flexible to work extended hours during sale periods.
• Flexible to work varied shifts and overtime as per business requirement.