Sales Associate

Role Overview

Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.

Role Purpose

Deliver exceptional customer service and retail experience while performing operational duties including store maintenance and visual presentation standards as assigned by store management, to drive sales and brand representation.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards following the company guideline of selling: GUEST (Greet, Understand, Explain, Sell, Thank).
• Maintain up-to-date product knowledge across all brands within the group for suggestive selling.

Merchandise & Visual Standards

• Ensure all stock is laid out and displayed to attract customers and per standard layout norms.
• Ensure all visual merchandising guidelines are followed.
• Maintain all stock norms on clearance items.
• Record inventory inward and outward and maintain reports.

Point of Sale & Transactions

• Handle the POS (Point of Sale) and billing counter efficiently.
• Tally money in the cash till during the beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, and automatic debits.

Store Operations & Security

• Perform various operational duties including store maintenance as assigned.
• Ensure awareness and vigilance at all times of store security without negligence.
• Adhere to standard operating procedures and Loss Prevention Policies.
• Maintain confidentiality of sales figures to outside parties.
• Ensure minimal stock loss.

Availability & Flexibility

• Be flexible to work extended hours during sale periods.
• Be flexible to work varied shifts and overtime as per business requirements.

Skills & Competencies

• Presentable and well-groomed appearance at all times.
• Product knowledge across multiple brands.
• Point of Sale (POS) system proficiency.
• Cash handling and reconciliation.
• Customer service and sales ability.
• Inventory management.
• Attention to detail and loss prevention awareness.