Job description
Role Overview
Sales Associate at Majid Al Futtaim, MAF Lifestyle Operations. This role is responsible for achieving set sales targets through effective sales and excellent customer service, promoting the Company and brand.
Company Overview
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. The company employs over 48,000 people, generates revenues of over US$ 11 Billion, and operates in 18 countries. Iconic brands include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas. The company mission is to make Great Moments for Everyone, Every day.
Role Purpose
The Sales Associate will drive revenue through identifying customer needs, demonstrating in-depth product knowledge, and delivering exceptional customer service aligned with Company policies and guidelines.
Key Responsibilities
Customer Service & Experience
- Champion customer service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling an exceptional experience.
- Address customer concerns promptly and professionally, escalating to the Store Manager when necessary.
- Keep the customer in mind through all interactions.
- Use advanced selling skills to support customer needs, generate high-value transactions, and build a consistent flow of repeat custom.
Sales & Revenue
- Achieve set sales targets and use creative ways to exceed them while keeping the customer in mind.
- Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to up sell and cross sell.
- Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim Fashion Brands and stores if not available in-store.
Store Operations & Standards
- Maintain store standards at all times, supporting in-store tasks including cleanliness, tidiness, and replenishment.
- Comply with all store security policies and regulations, minimizing exposure to stock loss.
Qualifications & Experience
- High School Certificate
- 1β2 years industry experience
Skills & Competencies
- Good communication skills
- Excellent customer service