Sales Associate

Role Overview

Sales Associate at Apparel Group, responsible for representing the brand by maximizing sales within the store through exceptional customer service and retail experience.

Role Purpose

Represent the brand and maximize sales contributions within the store through exceptional customer service, operational excellence, and visual merchandising standards.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards and follow the company GUEST guideline: Greet, Understand, Explain, Sell, Thank.
• Stay updated about the various brands of the group for suggestive selling.

Merchandising & Visual Presentation

• Ensure all stock is laid out and displayed to attract customers and according to standard layout norms.
• Ensure all VM guidelines are followed and stock norms on clearance are maintained.
• Record inventory inward and outward and maintain reports.

Point of Sale & Transactions

• Handle the POS (Point of Sale) and billing counter efficiently.
• Tally money in the cash till during the beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, and automatic debits.

Store Operations

• Perform various operational duties such as store maintenance as assigned by the store manager or assistant store manager.
• Ensure awareness and vigilance at all times of store security without any negligence.
• Adhere to SOP and Loss Prevention Policies.
• Maintain confidentiality of sales figures to outside parties.
• Ensure minimal stock loss through product knowledge and inventory management.

Qualifications & Experience

• Product knowledge required for retail sales environment.

Skills & Competencies

• Presentable and well-groomed appearance at all times.
• Customer service excellence.
• POS system operation.
• Cash handling and reconciliation.
• Visual merchandising knowledge.
• Inventory management.
• Flexibility and adaptability.

Additional Information

• Flexible to work extended hours during sale periods.
• Flexible to work varied shifts and overtime as per business requirement.