Sales Assistant - Abu Dhabi The Grove

Role Overview

Sales Assistant - Abu Dhabi The Grove at Golden Goose, located in Abu Dhabi.

Company Overview

Golden Goose is a brand journey of love and authenticity that merges tradition and innovation to create timeless, one-of-a-kind creations.

Role Purpose

The Sales Assistant (Style Maker) introduces clients to the Golden world by explaining brand heritage and values, crafting personalized Golden total looks that capture client dreams and reflect their personality. The role achieves high levels of client satisfaction through Golden narrative, exceptional service, and enduring relationship building, while contributing to store business objectives and overall success.

Key Responsibilities

Customer Experience & Sales

• Assist customers in expressing their personality through ideal dream looks.
• Engage actively in the sales process by providing comprehensive product insights.
• Recommend additional items and implement up-selling and cross-selling strategies.
• Play a pivotal role in achieving the store's business objectives and customer satisfaction.

Relationship & Omnichannel Management

• Cultivate and sustain positive customer relationships by making clients feel relevant in the Golden Family.
• Embrace omnichannel practices and leverage digital tools and communication methods.
• Ensure customers receive updates, recommendations, and personalized offers.

Visual Standards & Store Operations

• Contribute to overall store presentation and maintain appropriate visual display and store standards.
• Ensure products are displayed in accordance with the brand's image and standards.
• Assist with store operational procedures, including opening and closing.
• Manage inventory and maintain compliance with GDPR and health & safety standards.

Digital Tools & Systems

• Utilize IT and digital tools effectively to enhance business processes and customer engagement.
• Operate Golden App, Sales Force, Xstore, and Stealth systems.

Qualifications & Experience

• Minimum 1–3 years of relevant experience in luxury retail.
• Fluency in English; additional language knowledge is a plus.
• Good understanding of local market, both online and offline.
• Ability to monitor, catch, and understand relevant industry trends.

Skills & Competencies

• Self-motivation with positive attitude and professional selling techniques.
• Strong customer focus with excellent presentation, interpersonal, and communication skills.
• Ability to adapt to evolving business needs and customer requirements.
• Strong team player.

Additional Information

• Golden Goose is an equal opportunity employer and values the uniqueness of all individuals.
• Applications are encouraged from individuals of all backgrounds, experiences, and perspectives.