Sales Advisor - KAU

Role Overview

Sales Advisor - KAU at Abdul Latif Jameel. This role is based within the Abdul Latif Jameel automotive sales operations.

Company Overview

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT) region. The company began 75 years ago as a small trading business and Toyota distributorship in Jeddah, Saudi Arabia, and has since established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and accumulated comprehensive automotive expertise throughout the region. Today, Abdul Latif Jameel is a leading employer across the MENAT region with an international footprint extending from Chile to Japan, from the UK to Australia. The company represents some of the world's leading brands and operates according to core values of Respect, Innovation, a Pioneering Spirit, and Empowerment.

Role Purpose

Assist in sales functions for an assigned specific portfolio by delivering sales strategies, engaging directly with customers to achieve monthly targets, and maintaining compliance with company mission, vision, values, and standard operating procedures.

Key Responsibilities

Sales Delivery & Target Achievement

• Deliver monthly target sales achievement for Toyota and Accessories portfolio.
• Execute daily sales activities and efficient sales processes by engaging and coordinating business plans determined by specific portfolio management following standard sales procedures.
• Perform sales activities to ensure specific portfolios of business performance targets are met in conjunction with portfolio management as required.

Customer Engagement & Satisfaction

• Identify and meet customer needs by providing efficient service and recommending products that will best satisfy them through a Guest First mindset and initiative.
• Receive and resolve customer complaints immediately to maintain customer satisfaction.
• Provide proactive guest complaints resolution and satisfaction.
• Meet with the Sales Supervisor for updates on product knowledge, resolution of complaints, and upgrading of sales strategies through regular discussion and sharing information.
• Ensure customers are satisfied by performing essential obligations as per the contract of employment.

Sales Process & Administration

• Process inquiries, quoting standard prices, delivery information, and other standard correspondence related to complaints, deliveries, terms, order changes, service, and related matters to close negotiations initiated by the sales team.
• Coordinate the invoicing and payments process by following standard operating procedures to complete transactions in an accurate and timely manner.
• Submit daily sales performance reports to the Sales Supervisor for consolidation, review, and appropriate action by business portfolio management.
• Send vehicle registration form and invoice to Sales Coordinator to expedite vehicle release to the customer.
• Perform documentation procedures in legal government relation matters pertaining to the sales function by adhering to prescribed government rules and procedures to minimize legal implications to the business.

Product Knowledge & Compliance

• Complete assigned product knowledge and soft skills training courses.
• Comply with Sales and Compliance standard operating procedures.
• Know the standard of financing to help customers make arrangements for loans or payments and ensure payments are completed and timely processed.
• Adhere to the company mission, vision, and values by following the application of standard operating procedures.

Delivery & Accessories Coordination

• Deliver the vehicle on time to guest.
• Follow up with Accessories Department on additional accessories requested by customers by coordinating with the accessory salesman to meet customer needs.

Team Collaboration & Reporting

• Attend dialogue with Sales team to discuss sales target issues, customer complaints, and improvement opportunities through regular team meetings.

Qualifications & Experience

• Bachelor's Degree or equivalent minimum.
• Minimum 4 years in Sales experience.

Skills & Competencies

• Time Management.
• Active Learning.
• Stress Tolerance.
• Achievement and Effort.
• Communication and Problem Solving.
• Problem Sensitivity.
• Inductive Reasoning.
• Sales Related Skills.
• Ensures Accountability (Individual Contributor).
• Plans and Aligns (Individual Contributor).
• Focuses on the Customer (Individual Contributor).
• Learns Through Reflection (Individual Contributor).
• Fosters Collaboration (Individual Contributor).

Additional Information

• Languages required: English and Arabic.
• The role requires advanced knowledge of principles and processes for providing customer and personal services.
• The role requires knowledge of principles and methods for showing, promoting, and selling products or services.
• The jobholder has a direct impact on customer satisfaction.
• The jobholder works within the programs and policies of ALJ Motors and designs the job based on them.
• The jobholder supports retail to set annual sales targets with respect to ALJ overall sales plan.
• The job has a direct impact on organization profitability and sales target achievement.
• Performance indicators include Sales Achievement %, Hours per year, NPS Score, Compliance %, and Delivery Lead-time.
• Limited Authority over any discounts granted to customers.