Sales Advisor

Role Overview

Sales Advisor at Al Tayer Group, Dubai, UAE. Responsible for planning, initiating and conducting the sales process with customers visiting the showroom or on sales calls, and contributing to the achievement of sales targets.

Role Purpose

Drive fleet sales in the GCC market by managing the complete customer sales journey, from initial engagement through vehicle handover, while meeting agreed monthly sales targets and delivering exceptional customer service.

Key Responsibilities

Sales Execution

• Carry out sales in accordance with pre-agreed monthly targets and budgets.
• Attend to customers visiting the showroom and initiate the sales process with them, paying attention to their needs and offering qualified advice on product specifications.
• Introduce and follow up suitable sales prospects to maintain close contact with prospect customers.
• Participate in seasonal sales campaigns and promotions to maximize sales penetration.

Customer Management

• Maintain customer database and contribute towards the development of prospect lists.
• Make sales calls and visit prospects to suit their schedule and convenience.
• Provide the highest degree of customer service and satisfaction at all times in accordance with company sales policies and procedures to maximize future recommended or repeat sales.
• Ensure that customers are aware of all available extras, accessories and warranties.
• Provide customers with qualified advice on vehicle finance and insurance facilities.
• Notify customers of delays, changes in requirements and specifications to ensure smooth conclusion of vehicle handover.

Documentation and Reporting

• Prepare and maintain visit and call reports and logs highlighting salient features and advise the Manager accordingly.
• Report weekly and monthly on agreed performance data, comparing actual with targeted and budgeted performance.
• Ensure details of all vehicle transactions are accurately completed and recorded.
• Register all sales transactions with sales administration, including payment registration and vehicle registration with the traffic department.
• Ensure invoicing is completed accurately.
• Ensure pre-delivery inspections and proper documentation of the sales transaction.

Market Knowledge

• Keep abreast of competition in this segment of cars.

Qualifications & Experience

• Degree in any discipline or automotive vocational route qualification.
• Three to five years of solid experience in fleet sales in the GCC market.

Skills & Competencies

• Good knowledge of automobile sales gained through formal training or work experience.
• Bilingual capability in Arabic and English, preferably.
• Attention to detail and concern for quality.
• Dynamic and proactive personality.