Sales Account Manager - Epson

Role Overview

Sales Account Manager - Epson at Ghobash Group, based in the UAE.

Company Overview

The Ghobash Group, established in 1982 through its Digital Imaging & Office Services Solutions division (originally part of Gulf Commercial Group), is a leading office automation solutions provider in the UAE. The company has evolved through digital transformation expertise and now operates as GCG ENTERPRISE SOLUTIONS, focusing on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions with a comprehensive portfolio of business information management technology.

Role Purpose

Generate sales revenue and market share for the Epson product line by building and maintaining strong client relationships, understanding customer requirements, and delivering timely solutions that maximize customer satisfaction while supporting the division's strategic objectives.

Key Responsibilities

Sales Performance & Targets

• Achieve allocated sales targets and market share to meet the division's overall objectives.
• Report sales forecasts and business updates to the immediate supervisor to ensure senior sales team visibility and enable timely business decisions regarding gaps between actual and projected sales.
• Monitor sales performance metrics to track progress against targets.

Client Relationship Management

• Create and develop business relationships with clients to maximize customer satisfaction levels.
• Maintain ongoing relationships with clients by regularly communicing with them to understand their requirements and manage their expectations.
• Deliver excellent customer experience throughout the sales process.

Operations & Coordination

• Utilize company resources efficiently to maximize profits.
• Coordinate with logistics and service department to ensure timely delivery and installation aligned with customer requirements.

Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, or relevant field from a recognised university or institution.
• Proven 5 years of work experience as a Sales Account Manager or Sales Account Executive in office automation sales, including MPS, MFP, Printers, Scanners, and Large Format devices.
• Sales experience handling corporate and customer verticals including Banking, Insurance, Hospitality, and Education for Printer/MFP sales.
• Experience or knowledge handling Managed Print Services (MPS) projects with Print Management Solutions.
• Hands-on experience in the sales process and delivering excellent customer experience.
• Experience in sales for Xerox, Canon, RICOH, or Konica is an added advantage.
• Product knowledge of Epson products is a differentiator.

Skills & Competencies

• CRM software knowledge and proficiency in MS Office, particularly MS PowerPoint and MS Excel.
• Excellent communication and negotiation skills.
• Business acumen with a problem-solving attitude.
• Strong product and industry knowledge.
• Ability to deliver projects and answer inquiries on time.
• Understanding of sales performance metrics.