Route Sales Representative

Role Overview

Route Sales Representative at Apparel Group. The role involves daily delivery operations, sales promotion, and cash management across assigned customer routes.

Role Purpose

To execute daily delivery schedules safely and efficiently while promoting company products, managing cash transactions, building customer relationships, and monitoring market conditions to achieve sales targets and support business growth.

Key Responsibilities

Vehicle & Safety

• Operate the delivery truck safely and in compliance with traffic regulations and company policies.
• Conduct daily vehicle inspections, checking fuel, oil, water, tires, lights, and brakes to ensure roadworthiness.
• Maintain cleanliness and proper condition of the truck at all times.
• Immediately report any mechanical issues, breakdowns, or safety concerns to the supervisor.
• Ensure adherence to safety protocols during loading, unloading, and driving.
• Maintain a safe driving record, adhering to traffic rules and company safety guidelines.

Delivery Operations

• Execute daily delivery schedules, ensuring timely and accurate delivery of products to customers.
• Load and unload 5-gallon water bottles and cartons efficiently, ensuring proper handling to avoid damage.
• Collect empty bottles from customers and replace them with new ones as per order requirements.
• Maintain accurate delivery records and submit customer visit reports when required.
• Navigate routes effectively to optimize delivery time and fuel efficiency.
• Manage daily sales and deliveries, ensuring timely and accurate order fulfillment.
• Ensure proper inventory management and vehicle organization for efficient operations.

Sales & Customer Management

• Promote company products to existing and potential customers to achieve assigned sales targets.
• Handle all cash transactions, invoices, and receipts with accuracy and accountability.
• Maintain proper documentation for all sales and collections, ensuring compliance with company policies.
• Build and maintain strong relationships with customers to encourage repeat business and brand loyalty.
• Lead and supervise the Assistant/Helper during deliveries to ensure smooth operations.
• Provide exceptional customer service, addressing inquiries and building client relationships.
• Assist in resolving customer complaints promptly, maintaining high satisfaction levels.

Market Awareness & Reporting

• Monitor competitor activities, pricing strategies, and customer feedback during route visits.
• Report market trends, customer complaints, and operational challenges promptly to the supervisor.
• Provide insights to improve service quality and identify opportunities for business growth.
• Identify business opportunities and collaborate with the sales team for strategy development.
• Complete sales reports, offering valuable insights on customer interactions and market trends.

Product Knowledge & Professional Standards

• Stay updated on product knowledge and communicate promotions to customers.
• Uphold a professional appearance, representing the company's brand and values.

Qualifications & Experience

• Valid manual driving license with experience operating a 3-ton truck.
• Valid driver's license with a clean record and ability to pass background checks.
• Prior experience in water, food, or FMCG distribution.
• High school diploma or equivalent, with a college degree preferred.

Skills & Competencies

• Physically fit to handle 5-gallon bottles and cartons; minimum height of 165 cm.
• Physically capable of handling product deliveries, involving heavy lifting.
• Strong knowledge of safe driving practices and ability to inspect and maintain delivery vehicles.
• Familiarity with route planning for efficient and timely deliveries.
• Proven ability to handle cash transactions accurately and maintain proper documentation.
• Basic mathematical skills for accurate order processing and inventory management.
• Excellent customer service skills with the ability to build and maintain strong relationships.
• Sales-oriented mindset with experience in promoting products and achieving targets.
• Good market awareness and ability to report competitor activities and customer feedback.
• Strong communication skills, reliability, and ability to lead and guide assistants during deliveries.
• Excellent communication skills, customer-centric approach, and a friendly attitude.
• Organized and detail-oriented with multi-tasking and prioritization abilities.
• Proficiency in basic office software and a willingness to learn company systems.
• Independent decision-making skills for working with minimal supervision.
• Adaptable and flexible, accommodating schedule changes and extra hours.
• A positive mindset and a passion for delivering exceptional customer service.

Additional Information

• Adapt to schedule changes and work additional hours as needed, demonstrating flexibility.