Rooms Technician

Role Overview

Rooms Technician at Marriott International. This role supports facilities and technology infrastructure to ensure guest services and operational systems function reliably and meet hospitality standards.

Company Overview

Marriott International is a global hospitality company committed to equal opportunity employment and fostering an inclusive workplace. JW Marriott, part of Marriott International's luxury portfolio, operates more than 100 properties in gateway cities and distinctive resort locations worldwide and emphasizes associate well-being, training, development, and community.

Role Purpose

Support facilities and guests by coordinating technology installations, troubleshooting network issues, maintaining data infrastructure to coded standards, and delivering process improvements that enhance service reliability and operational performance.

Key Responsibilities

Network & Cabling Support

• Troubleshoot network data issues and resolve non-routine problems.
• Complete trouble tickets within cabling service level agreements.
• Maintain knowledge of CAT 5, Fiber, and power cabling capacities and standards.
• Maintain order of data network closets to ensure facilities meet coded standards.

Planning & Coordination

• Plan and coordinate equipment installations, moves, additions, changes, and system enhancements.
• Support special events, large moves, and changes.
• Perform project work as requested.

Process Improvement & Analysis

• Analyze, recommend, and implement process improvements.
• Identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and cost-savings.

Stakeholder Communication & Support

• Communicate with Facilities support staff and customers to understand requirements.
• Ensure services delivered meet customer requests.
• Welcome and acknowledge guests according to company standards.
• Anticipate and address guests' service needs.
• Develop and maintain positive working relationships.
• Support team to reach common goals.
• Listen and respond appropriately to employee concerns.

Inventory & Asset Management

• Maintain inventory of technology devices and materials.
• Protect company assets.

Compliance & Safety

• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Maintain confidentiality of proprietary information.
• Ensure employee compliance with company standards and policies and external regulations.
• Serve as a departmental role model or mentor.

General Operations

• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Ensure uniform and personal appearance are clean and professional.
• Read and visually verify information.
• Visually inspect tools, equipment, or machines.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Enter and locate information using computer systems.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

Education

• High school diploma or G.E.D. equivalent.

Work Experience

• 3 years of related work experience preferred.

Certifications & Licenses

• Valid Driver's License required.

Additional Information

• No supervisory experience required.