Rooms Controller

Role Overview

Rooms Controller at Dukes The Palm Dubai Hotel, part of Minor International's Colbert Collection.

Company Overview

The Colbert Collection is united by a shared sensibility inspired by Parisian boulevard cafés and the original Colbert bistro. Each hotel in the collection captures distinctive character defined by its own immutable identity, shaped by the rhythm of its destination.

Role Purpose

The Rooms Controller works closely with Front Office, Housekeeping, Reservations, Revenue, Engineering, and other departments to ensure room inventory is optimized, guest preferences are anticipated, and operational requirements are communicated effectively.

Key Responsibilities

Planning and Inventory Management

• Review upcoming arrivals, departures, occupancy and room inventory to support effective daily planning.
• Monitor room availability and balance room categories to maximize occupancy while protecting the guest experience.
• Identify potential room inventory challenges or overbooking situations and escalate them to relevant leaders.

Guest Services and Reservations

• Pre-assign rooms based on guest preferences, room availability, operational requirements and special requests.
• Review guest profiles and reservations to ensure information, preferences, arrival times and special requests are accurately updated.
• Support Front Office operations with room moves, late check-outs, early arrivals and changes to existing reservations.
• Review traces, alerts and outstanding guest requests and follow up with relevant departments.

Group Operations

• Prepare for group arrivals by reviewing group requirements, rooming lists, billing instructions and special arrangements.

Coordination and Communication

• Coordinate room readiness with Housekeeping and Engineering, including out-of-order and out-of-service rooms.
• Ensure room assignments, payment instructions, routing details and reservation notes are accurate before arrival.
• Work closely with other departments to ensure the smooth flow of daily hotel operations.

Qualifications & Experience

• Proven work experience as a Rooms Controller.
• Previous experience in a large hotel with at least 500 keys in a luxury property required.
• Pre-opening experience is an advantage.

Skills & Competencies

• Opera experience.
• Active listening and effective communication skills.
• Strong organizational and multitasking skills with the ability to perform well in a fast-paced environment.

Additional Information

• Flexibility to work in shifts.