Room Attendant - CP

Role Overview

Room Attendant - CP at IHG Hotels and Resorts. This role ensures guest rooms and suites remain fresh, welcoming, and to our established standards, creating a haven for guests to escape, relax, and work.

Role Purpose

Prepare and maintain guest rooms and suites to the highest standard, delivering memorable experiences through attention to detail, guest assistance, and seamless coordination with hotel operations.

Key Responsibilities

Room Preparation & Maintenance

• Maintain rooms and suites to established standards, ensuring they are always fresh and welcoming.
• Make each room special and memorable for guests.
• Monitor and control supplies and amenities across all housekeeping areas.
• Minimize waste within all areas of housekeeping.
• Regularly assist with deep cleaning projects.
• Perform turndown duties as assigned.

Guest Service & Support

• Help guests with requests such as providing amenities like toothbrushes or directions.
• Work as part of a team and communicate with other departments according to hotel procedures to ensure excellent quality and service.

Reporting & Administration

• Keep supervisors updated on room service progress.
• Alert supervisors to any repairs needed.
• Report, turn in, and log all lost and found items according to established procedures.
• Reunite items with owners and maintain lost and found property records.

Safety & Appearance

• Follow established safety procedures at all times.
• Wear protective equipment when needed.
• Wear uniform with pride and maintain a smart appearance.

Ad Hoc Duties

• Assist with unexpected tasks when the team needs to pull together to complete work.
• Assist with other duties as assigned.

Additional Information

• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.