Role in Banquet -F&B (VAJ)

Role Overview

Banquet F&B (VAJ) role at Emaar, delivering exceptional dining experiences in a highly empowered environment.

Role Purpose

Represent the Emaar brand throughout the guest journey to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of the restaurants by delighting them from welcome until farewell.

Key Responsibilities

Operations & Service Standards

• Conduct all operational tasks in F&B Service while living up to service standards and procedures.
• Prevent complaints and ensure adequate service recovery where needed.

Guest Experience

• Go the extra mile where you can.
• Deliver exceptional dining experiences in a highly empowered environment.

Communication & Collaboration

• Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.

Qualifications & Experience

• Minimum of a high school diploma required; College degree in Hotel Management or a related field is preferred.
• A minimum of one-year experience in a similar position in a 5-star hospitality company.

Skills & Competencies

• Genuine service personality, with high emotional quotient (EQ).
• Strong command of both written and spoken English required; additional language is an asset.
• Put Customer First.
• Drive for Results.
• Learning.
• Resilience.
• Adaptability.

Additional Information

Emaar operates on core DNA principles: Customer Focus, Ownership Mindset, Fast Paced delivery, Talent and Tenacity, and Adaptability. The company prioritizes flawless products, services and experiences, drives efficiency and effectiveness, evolves and adapts quickly, and develops products and services that reflect the future.