Job description
Role Overview
Retail Supervisor - Beauty at Chalhoub Group. The role is based in the Middle East region.
Company Overview
Chalhoub Group is a luxury retailer and partner that has operated for over seven decades in the Middle East. The Group curates a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It operates more than 950 stores, online platforms, and mobile apps across eight countries in the Middle East, with presence in LATAM, employing over 16,000 professionals. The Group is guided by sustainability commitments including membership in the United Nations Global Compact, signatory status of the Women's Empowerment Principles, and a pledge to reach Net Zero by 2040. Chalhoub Group has earned Great Place to Workยฎ certification in several markets and fosters a people-at-heart culture rooted in diversity, equity, and inclusion.
Role Purpose
The Retail Supervisor ensures that Store Directors and Managers maximize commercial performance of retail shops and deliver exceptional guest experience. The role establishes a bridge between back-office operations and a network of stores, conducting audits on a regular basis and implementing corrected solutions and actions.
Key Responsibilities
Strategy & Brand Implementation
- Understand the brand strategy and cascade it within the given network.
- Implement brand guidelines taking into consideration each market's specifications.
- In conjunction with Marketing, ensure full implementation of marketing and customer experience strategies and programs.
Commercial Performance & Analytics
- Follow up periodically on sales figures per line and stock at hand (Sell-Out).
- Define sales targets per sales team member.
- Monitor brand performance and send recommendations.
- Record, monitor, and analyze market trends and competitors' activities.
- Provide commercial with quantitative and qualitative reports using data from market studies and in-house systems.
Operations & Resource Management
- Manage potential shortages, review orders, and inform the merchandising team on status.
- Manage the organization's resources within budget guidelines.
- Provide prompt, thorough, and accurate information to keep management appropriately informed of the brand's financial position.
Team Leadership & Development
- Develop and motivate team members to ensure transfer of know-how and continuous positive work environment.
- Monitor team members' performance and provide formal and informal feedback and appraisal in order to maximize efficiency.
Additional Information
The Group offers a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. Career development includes enriching experiences, learning and development opportunities, and exposure to different assignments within role or through internal mobility. Chalhoub Group is committed to equal opportunity for all applicants without regard to gender, age, race, religion, national origin, or disability status.