Retail Enterprise Account Executive - UAE

Role Overview

Retail Enterprise Account Executive – UAE at Salesforce, based in Dubai.

Company Overview

Salesforce is the global leader in Customer Relationship Management (CRM) and the #1 AI CRM, where humans with agents drive customer success together. Founded in 1999, Salesforce serves companies of every size and industry across Sales, Service, Marketing, Commerce, and more using the latest technologies including Artificial Intelligence. Salesforce has been associated with the Middle East region for the last 15 years and maintains an established presence in Dubai as the regional headquarters, with a strong growth trajectory driven by significant company investment and customer commitment.

Role Purpose

Lead Salesforce's engagement with strategic Retail customers in the region across both existing relationships and high-potential new accounts. Own the full account strategy, executive alignment, and multi-cloud growth plans, positioning Salesforce as a strategic transformation partner to the region's most influential Retail organizations.

Key Responsibilities

Account Strategy & Leadership

• Lead a strategic portfolio of enterprise Retail customers, spanning existing accounts and new logo opportunities.
• Own the vision, strategy, and executive engagement across each account.
• Define and execute multi-year strategic growth plans, aligned to customer business priorities.
• Act as the primary executive sponsor from Salesforce, driving long-term digital transformation outcomes.
• Serve as a trusted advisor to C-level executives, helping shape their digital strategy through the Salesforce platform.

Sales Execution & Pipeline Management

• Accelerate Salesforce's presence and revenue across high-value enterprise Retail.
• Build and manage a strong pipeline through territory planning, strategic prospecting, and relationship development.
• Navigate complex deal cycles, lead internal collaboration, and consistently deliver against revenue targets.

Internal Alignment & Collaboration

• Drive alignment across Salesforce Core CRM, AI, Data Cloud, and Industry Cloud teams to deliver unified customer value.

Qualifications & Experience

• Successful, reference-able experience in enterprise software or cloud technology sales.
• Demonstrated success in leading strategic enterprise accounts, including large transformational, multi-cloud deals.
• Deep understanding of the Retail sector or similar capital-intensive industries.
• Proven ability to engage C-level stakeholders, influence decision-making, and lead account teams effectively.
• University graduate calibre.

Skills & Competencies

• Strong commercial acumen.
• Consultative selling skills.
• Long-term account planning capabilities.
• Fluent in English; Arabic is strongly preferred.

Additional Information

• Based in the UAE or willing to relocate within 3 months.
• Valid UAE driving license required.
• No restrictions on international or regional travel.
• Salesforce uses artificial intelligence tools to help recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process; humans make all candidate selection and hiring decisions.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.