Restaurant Supervisor

Role Overview

Restaurant Supervisor at Marriott. This role ensures staff work together as a unified team to deliver optimum service and meet guest needs.

Role Purpose

Oversee daily restaurant operations, staff performance, and guest experience. Lead team coordination, maintain service standards, manage inventory and supplies, and support management in personnel functions while ensuring compliance with company policies and safety standards.

Key Responsibilities

Service & Guest Experience

• Monitor dining rooms for seating availability, service, safety, and well-being of guests.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Staff Management & Leadership

• Ensure staff work together as a team to deliver optimum service.
• Inspect grooming and attire of staff and rectify any deficiencies.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to concerns of other employees.

Operations & Facilities

• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock.
• Requisition necessary supplies.
• Complete work orders for maintenance repairs.

Compliance & Safety

• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Quality & Continuous Improvement

• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Communication

• Speak with others using clear and professional language.

Additional Duties

• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Skills & Competencies

• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, or walk for an extended period of time or for an entire work shift.

Additional Information

Marriott International is an equal opportunity employer dedicated to welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.