Restaurant Supervisor (Fine Dining Experienced)

Role Overview

Restaurant Supervisor (Fine Dining Experienced) at RISE Enterprise. This is a hands-on supervisory role overseeing shift operations, directing floor staff, and ensuring high standards of customer service, food safety, and efficiency while bridging front-of-house activities with management.

Role Purpose

To oversee shift operations and direct floor staff while maintaining high standards of customer service, food safety, and efficiency. The role bridges front-of-house activities with management, stepping in to support staff during peak hours and resolving day-to-day operational issues promptly.

Key Responsibilities

Floor Supervision

• Lead floor operations during shifts, ensuring prompt seating, smooth table turnaround, and attentive service delivery.
• Assign daily duties, conduct pre-shift briefings, and mentor junior floor staff to maintain high service standards.
• Greet guests, handle real-time complaints or special requests, and ensure an exceptional overall dining experience.
• Coordinate daily shift coverage, assign meal breaks, and adjust station assignments based on customer volume.

Food Safety & Compliance

• Perform routine health, hygiene, and HACCP checks across dining and station areas, ensuring strict food safety compliance.

Operations & Administration

• Execute daily opening and closing procedures, secure premises, and reconcile shift register floats and POS cash reports.
• Assist with daily inventory counts, monitor station supplies, track waste, and communicate reorder needs to management.

Staff Development

• Assist in onboarding new front-of-house staff on POS operations, menu offerings, and standard service protocols.

Qualifications & Experience

• Minimum 2–3 years of supervisory or team-lead experience in a busy restaurant setting.

Skills & Competencies

• Solid understanding of POS systems, basic inventory tracking, shift scheduling, and local food safety regulations.
• Strong interpersonal and problem-solving skills.
• Fluent English communication.
• Physical stamina required for long, fast-paced shifts.