Restaurant Manager

Role Overview

Restaurant Manager at Hilton, managing daily operations for one of the company's hotel dining outlets.

Role Purpose

Deliver memorable dining experiences that brighten guests' days by managing all aspects of restaurant operations, from service quality and profitability to team development and regulatory compliance.

Key Responsibilities

Operations & Service Delivery

• Lead daily outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and policy enforcement.
• Monitor service and product quality to ensure consistent excellence.
• Assess guest satisfaction and address issues promptly.
• Identify opportunities to continuously improve the dining experience.

Revenue Growth & Marketing

• Implement innovative marketing strategies to maximize food and beverage sales and profitability.
• Deploy up-selling techniques and promotional initiatives to drive revenue growth.

Team Leadership & Development

• Supervise, coach, and mentor team members to build and retain a high-performing team.
• Conduct performance evaluations and provide professional development opportunities.
• Recognize achievements to engage and motivate the team.
• Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence.

Compliance & Safety

• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations.
• Ensure the highest standards of guest and team member wellbeing.

Skills & Competencies

• Passion for hospitality and delivering exceptional guest experiences.
• Integrity and commitment to doing the right thing.
• Leadership ability to inspire others.
• Teamwork and collaboration.
• Ownership and accountability.
• Urgency and discipline in execution.