Restaurant Manager (H05) (150129)

Role Overview

Restaurant Manager (H05) at IHG Hotels and Resorts. This role manages daily restaurant operations and leads a team to deliver exceptional guest experiences while maintaining financial performance and operational standards.

Role Purpose

To oversee all aspects of restaurant operations, including financial performance, team leadership, guest experience delivery, and compliance with company standards and safety requirements.

Key Responsibilities

Financial Management

• Manage daily operation of restaurant.
• Conduct P&L analysis including productivity and cost management.
• Develop and implement promotions calendar for food and beverage products.
• Actively pursue cost-saving measures and recycle wherever possible.
• Identify opportunities to increase revenue.
• Conduct market and competitor analysis.

People Leadership

• Conduct on-the-job training sessions for restaurant employees.
• Role model the IHG Company Values and Core Purpose.
• Lead employee engagement activities.
• Conduct Annual and Mid-Year Performance Reviews.
• Provide coaching and regular feedback sessions to employees.
• Hold self and others accountable for achieving results.
• Ensure grooming of restaurant employees meets required standards.

Guest Experience

• Supervise and direct courteous serving of food and beverage in restaurant.
• Drive guest experience through service quality.
• Implement and maintain brand standards.
• Demonstrate knowledge of menu, recipe, and production procedure.
• Maintain customer database and utilize effectively.
• Take appropriate actions to resolve guest complaints.
• Be attentive to guests and anticipate their needs.

Operations & Compliance

• Implement and maintain standard operating procedures.
• Implement quality assurance programs.
• Implement and ensure compliance with Company Fire, Life, and Safety requirements.
• Review checklists to maintain high standards of cleanliness.
• Conduct pre-meal briefing and maintain liaison with kitchen.
• Challenge current processes, identify areas requiring change, and suggest ideas to support change.

Qualifications & Experience

• Arabic speaker.
• Fluent in English language.
• Completion of degree or certification in Hospitality Industry.
• Three years' experience as Assistant Restaurant Manager.
• Experience in pre-opening operations.

Skills & Competencies

• Computer knowledge (MS Office and the Internet).

Additional Information

• Competitive salary that rewards hard work.
• Impressive room discounts.
• Wide range of benefits designed to support work-life wellbeing.
• Access to some of the best training in the business.
• IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
• Commitment to supporting wellbeing in health, lifestyle, and workplace through the My Wellbeing framework.