Restaurant Manager - CP

Role Overview

Restaurant Manager - CP at IHG Hotels & Resorts. Location not specified in source.

Role Purpose

Lead daily restaurant operations and ensure exceptional guest service in line with hotel procedures and brand requirements while maintaining financial targets through effective cost control and operational excellence.

Key Responsibilities

Operations & Service Standards

• Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.
• Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.
• Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels.
• Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.

Team Management

• Prepare staff schedules based on forecasts, business levels, and special events.
• Monitor staff attendance, performance, grooming, and conduct regular evaluations.
• Ensure all team members comply with InterContinental grooming and service standards.
• Monitor casual labor and overtime to ensure labor costs remain within the approved budget.

Guest Experience & Engagement

• Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure.
• Handle guest feedback and complaints professionally and implement corrective actions when necessary.
• Maintain updated records of regular and VIP guest preferences to enhance personalized service.

Revenue & Sales

• Promote upselling initiatives to maximize revenue and achieve sales targets.
• Support and organize outlet promotions and marketing activities to drive business.

Inventory & Cost Control

• Control beverage, cigar, and cigarette stocks in line with hotel procedures.
• Represent the outlet in daily F&B meetings and other operational meetings as required.