Resident Engineer

Role Overview

Resident Engineer at Ghobash Group. The position involves installation, commissioning, preventive maintenance, troubleshooting, repair, and technical support of Multi-Function Printers (MFPs), printers, scanners, and related document management equipment at customer sites.

Company Overview

GCG Enterprise Solutions, established in 1982, is a leading Office Automation Solutions provider for the UAE and the wider region. Operating as a turnkey tech solutions provider, the company offers Print Solutions, IT Services, AV and Digital Transformation Solutions. GCG partners with leading technology vendors to create bespoke solutions and services for key industry sectors.

Role Purpose

Diagnose, install, maintain, and repair Multi-Function Printers, printers, scanners, and document management equipment at customer locations. The role encompasses hardware and software troubleshooting, preventive and corrective maintenance, component replacement, firmware and software installation, and device configuration to meet customer requirements.

Key Responsibilities

Installation & Configuration

• Install, configure, commission, and test new MFPs and printers at customer locations.
• Install and update firmware, drivers, and Embedded software.
• Configure devices according to customer requirements.

Maintenance & Inspections

• Conduct preventive maintenance on all assigned equipment.
• Conduct routine machine inspections and identify potential failures before they occur.
• Maintain adequate control of assigned spare parts, consumables, tools, and equipment.

Troubleshooting & Repair

• Diagnose and resolve hardware and software related faults.
• Analyze machine error codes and diagnostic information to identify root causes.
• Repair and replace defective components, assemblies, and parts.
• Attend breakdown and service calls and ensure timely resolution in line with agreed SLAs.

Documentation & Reporting

• Record parts replaced and service activities accurately in the service management system.
• Complete service reports, maintenance checklists, meter readings, and other required documentation.

Qualifications & Experience

• Diploma or Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, or a related technical discipline.
• 2–5 years of relevant experience in printer, MFP, copier, scanner, basic network troubleshooting and MPS Software.

Skills & Competencies

• Strong knowledge of MFP and printer technologies.
• Knowledge of TCP/IP, DHCP, and DNS.
• Knowledge of network printing and basic network troubleshooting.
• Knowledge of Windows printing environments and printer drivers.

Additional Information

• Minimize unnecessary repair and replacement costs through effective troubleshooting and preventive maintenance.
• Achieve agreed service KPIs and SLAs.
• Ensure accurate service reports and documentation.
• Maintain high customer satisfaction.